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Customer Sales & Service Representative 1

Customer Sales & Service Representative 1

companyUFA Co-operative Limited
locationGrande Prairie, AB, Canada
Start date: - End date:Start date: - End date:: Start date: 5/13/2024 - End date: 5/27/2024
Sales Representative
Part time
Less than 2 years

POSITION SUMMARY:

Reporting to the Store Manager, the Customer Sales and Service Representative 1 is responsible for serving and assisting customers in the selection and purchase of goods and services and/or fuel and fuel products to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. 

KEY ACCOUNTABILITIES:

  • Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone.
  • Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion.
  • Assist with the accurate and timely shipping and receiving of products as assigned.
  • Perform maintenance on inventory or cycle counts, as directed.
  • Ensure store, yard, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.
  • Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard.

Required education level

  • High school diploma 

Years of experience

  • Less than 2 years
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