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Customer Service Representative

Customer Service Representative

companyVallen
locationEdmonton, AB, Canada
PublishedPublished: Published 3 days ago
ExpiresExpires: Expiring in 1 month
Administration / Customer Service
2 - 5 years

An exciting opportunity has become available to join our team as a Customer Service Representative. You would be responsible for providing customer assistance in accordance with the position requirements and safety standards.

Key Responsibilities:

  • Responsible for growth of assigned customers in conjunction with Strategic Account Manager, Business Development Managers and local Territory Managers.
  • Developing new business from leads as well as providing leads to others on our team, will be expected.
  • Ability to transact a large volume of sales while maintaining a high accuracy rate.
  • Deal and follow through on customer inquiries and complaints.
  • Work with vendors to attain, On Time delivery dates, and adjust vendor processes to meet the needs of your customers.
  • Investigate and track orders, transfers and purchase orders to completion.
  • Maintain an expedite report to minimum 9% accuracy, daily.
  • Participate with Internal groups to build large RFP's and proposals.
  • Continued upgrade of product knowledge. Vendor sessions, on-line, and constant research and self-development a must.
  • Read, understand, and follow Vallen's health, safety, and environment policies and all applicable OH&S legislation/regulations.
  • Actively participate in Vallen's health and safety management system, including training, audits, assessments, safety meetings, and inspections.
  • Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses.
  • Report workplace injuries immediately and participate in any return-to-work programs or requirements.
  • Be fit for duty and physically capable of performing all required tasks.

Years of experience

  • 2 - 5 years

Required languages

  • English
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