Junior Analyst, Business & ERP

About Us

SECURE is a leading Waste Management and Energy Infrastructure business headquartered in Calgary, Alberta. Our extensive infrastructure network located throughout western Canada and North Dakota includes Waste Management Facilities, Industrial Landfills, Pipeline Operations, Metals & Mining, and Specialty Chemicals, Energy Infrastructure include Blending & Facility Supply and Trading & Storage.

Our number one goal every day is to go home safe. Like our values state, working the SECURE way starts with working safely. Safety is the cornerstone of our culture, because if we are not safe, nothing else matters.

Your Opportunity at SECURE Energy

As our Junior Analyst, Business & ERP you will be engaging with key customers, stakeholders, and teams in the field and office to bring to life an improved customer experience. This role supports our customers through the whole technology experience journey – from investigation, initial meeting, specifications gathering, testing and ongoing support.  

This role is based out of Calgary, Alberta

The Team

A team that thrives in an entrepreneurial environment, leveraging resources to accomplish complex goals, and meticulous for precision with a passion for enabling business process through technology.

If you are excited to join a diverse, driven, innovative and entrepreneurial-minded team and you are passionate about maximizing customer value through technology-based products, this is the role for you.

Work Environment

This is a full-time permanent position based in an office environment.

A Day in The Life

Technology Experience

• Assist in the analysis, documentation, and management of business requirements for a critical cloud-based business system and related applications.
• Participate in the design and implementation of system enhancements, ensuring alignment with the business needs and objectives.
• Collaborate with IT(BITS) and business stakeholders to streamline processes and improve systems efficiencies.
• Conduct regular system audits and participate in the testing of new enhancements/features to ensure compliance with specifications.
• Stay updated on the latest trends and technologies in business systems analysis and web application development.
• Assist in the management of DevOps related tickets to ensure specifications are gathered in time to deliver with precise detail so that target dates can be met in the software development lifecycle.
• Participate in sprint planning, daily scrums, and sprint retrospectives to ensure alignment across the delivery team and for continuous improvement of the software delivery cycle.
• Analyze data structures within SQL and Cosmos DB to help identify root cause of issues reported by the business and break down requirements of various enhancements.

Support

• Work with the broader business and technical team to triage and resolve issues reported within the system through our Help Desk.
• Convert reported bugs or enhancements requests into well written detailed specifications within DevOps for developers to action.
• Communicate and follow up on issue resolution with impacted stakeholders as needed. Supports the Product Manager to track and monitor status of product issues and risks, escalating as deemed necessary to appropriate stakeholders.

Skills, Experience, & Qualifications

The individual in this role will have:

• Bachelor’s degree in Business, Engineering, Computer Science or related discipline; equivalent work experience will also be considered.
• Excellent communication and relationship building skills.
• 3 years of customer success support, business analysis, and/or project management.
• 3 years’ experience in IT.
• 3 years’ experience in business requirements gathering and/or change management on complex projects.
• Demonstrated ability to effectively engage and collaborate with business stakeholders to understand and enhance business process
• Strong understanding of process design and improvement methodologies; proficient in process mapping techniques and tools (e.g., Visio).
• Excellent written and oral communication skills, including the ability create onboarding and training documentation.

The following are considered desirable assets:

• within Landfill and midstream operations pertaining to waste management.
• Certification in a related discipline.

What’s in it for you:

At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

• Competitive industry wages, and compensation programs which includes:
• Employer paid benefits: health, dental & more
• Health care spending account
• Employee wellness program
• Employee savings plans
• Career progression
• A competitive employee referral program
• Industry leading safety standards
• Community investment initiatives https://www.secure-energy.com/community-investment

We believe our team’s strength comes from our diversity.

Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being respectful workplace where all employees have equal access to opportunity and support. 

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.

Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.

Qualifications

Education

Required

Bachelors or better in Business Administration or related field.

Bachelors or better in Computer Science or related field.

Bachelors or better in Engineering or related field.

Experience

Required

3 years:

Demonstrated ability to effectively engage and collaborate with business stakeholders to understand and enhance business process

3 years:

Experience in business requirements gathering and/or change management on complex projects.

3 years:

Experience in IT

3 years:

Customer success support, business analysis, and/or project management