Operations Specialist

Job Summary:

Reporting to the Operations Manager, theOperations Specialist is responsible for supporting the day-to-day management of centralized service functions across UFA’s network (AB, BC, SK and beyond), ensuring adherence to regulatory, policy, and procedural compliance standards across the operations. This role serves as a key liaison between internal departments, external partners, and compliance teams to maintain operational efficiency, improve service delivery, and uphold organizational integrity.

Responsibilities:

• Own the cross-site RFID tag lifecycle: registration accuracy, monthly inventory validations, discrepancy reconciliation, and corrective-action tracking; publish a monthly variance dashboard.
• Standardize and oversee purchase order practices (service, stock, product, warranty/repair, and recurring); track first-pass match rate and cycle time; maintain a recurring-PO calendar.
• Oversee returns and case management (including program returns and chemical container deposits); triage COR360 cases daily, remove blockers, and publish a weekly exception log.
• Serve as the liaison across internal departments, external partners, and compliance teams; maintain a 24-hour first-response SLA for the shared inbox and priority tickets.
• operations data-master and transaction accuracy owner; define data quality checks, coach sites, and is the key stakeholder in the development of quick-reference guides and job aids in partnership with internal stakeholders.
• Compile and distribute recurring analytics related to site PO management, returns, and warranty management, ensuring compliance logs are complete and auditable.
• Agrichemical Warehousing Standards Association Audit (AWSA) Readiness & Compliance: Coordinate and maintain documentation, logs, and evidence required to meet AWSA requirements; manage the pre-audit checklist, schedule readiness reviews, partner with site leaders and internal stakeholders to close findings and track corrective actions to completion ahead of the external audit cycle.
• Partner with Accounts Payable to validate invoice payment, resolve credits/disputes, and reduce exception aging; communicate impacts and escalate risks as required.
• Lead or support special projects and continuous improvement initiatives, capture SOP updates, and change notes.
• Coordinate onboarding and upskilling for team on standard processes leveraging the Administrative Assistant User Guide and local SOPs.

Qualifications:

• Bachelor’s degree in business administration or equivalent.
• 5+ years of experience working in a business environment. Experience in general administration, coordination.
• Accounts payables or equivalent experience would be considered an asset.
• Proficiency in SAP and Microsoft products including POS transactions processing and reporting.
• Advanced Excel skills; familiarity with Power BI or similar tools for exception logs and dashboards.
• Strong written and verbal communication; ability to coordinate across stores, vendors, and centralized teams.
• Proven ability to manage multiple priorities, meet deadlines, and maintain high accuracy in data and documentation.

#IND1

You and UFA. Let’s Grow Together.

UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.

• A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.
• Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.
• Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.
• We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.

Stay Connected

Follow us on LinkedIn, Instagram, and Facebook for the latest updates.

We thank all applicants for their interest. Only those selected for an interview will be contacted.