Technical Sales - Calgary

Description

Responsibilities:

• Partners with Sales Manager to develop and recommend strategic sales plans for their area.
• Conducts Customer Visits and prepares / submits a Customer Contact Report within 3 days of the meeting outlining what was discussed, identifying attendees, and establishing action / follow up plans.
• Identifies and calls on customers who have been dormant for a period of 6 months or longer to determine why they are no longer purchasing from us and to try to regain their business.
• Prepares sales report showing sales volume, potential sales, and areas of proposed client base expansion.
• Attends training and becomes very knowledgeable about our products and their application. Keeps abreast of new products along with their part numbers, description, and function.
• Monitors and evaluates the activities and products of the competition.
• Compiles and maintains customer lists with the contact person including phone numbers, addresses, hierarchy, and other contacts within that company.
• Responds to quote requests by compiling prices, credit terms, delivery dates, and other data as required by the customer in a professional manner.
• Responds to customers who fall behind on their payments to the company and ensures that follow-up sales calls are made to provide every opportunity to collect such payment.
• Responds to customer requests, complaints, questions, changes, and concerns regarding their order either directly or partnering with the Technical Services team to ensure appropriate and timely resolution.
• Places correct and detailed sales orders into the computer system so the sale will be processed correctly and in a timely manner.
• Entertains the customers including lunches, dinners, and other social events while keeping within the guidelines of the company policies and procedures.
• Travels to customer district locations for sales calls, visits, training, entertainment, troubleshooting, or to respond to complaints.
• Represents company at trade association meetings to promote product.
• Delivers sales presentations in a professional manner using PPT, product demonstration, and/or public speaking; may or may not partner with Technical Services team for these presentations.
• Adheres to all company safety standards, policies, and procedures.

JOB REQUIREMENTS

Education and Training

• High School diploma or GED equivalent is required
• Bachelor degree preferred
• Minimum 10 years of relevant industry experience or equivalent combination of education and
  experience.

Expectations

• Knowledge of Cased-Hole Oilfield operations is a plus.
• Must be familiar with terminology used in and around the industry.
• Must not have any personal or legal domestic or international travel restrictions.
• Able to travel to and from customer locations.
• Able to travel approximately 50% of the time.
• Be self-motivated and have excellent organizational, customer service, and planning skills
• Possess strong communication skills – public speaking, presentation (oral / written).
• Discretion with sensitive financial, customer, and other business related information.

Technical Requirements

• Must possess excellent telephone skills.
• Must possess excellent written / verbal communication and customer service skills with entry up to
  executive level.
• Maintain professional appearance, attitude, and behavior.
• Able to manage and work with people in a harmonious way to accomplish the tasks assigned to this
  position.
• Must possess the ability to publicly speak and conduct meetings using tools such as PPT, etc.
• Must possess excellent organization and leadership skills and be familiar with terminology used in and
  around the business community.
• Identifies potential sales leads through customer usage scenarios to Product Management and Sales
  Manager.
• Coordinates support issues for account management with Technical Service Team.
• Provides regular reports for management that measure effectiveness of the technical support function.
• Directs, supports, and motivates the support teams to provide the highest quality service.
• Manages workflow, staffing, and schedules to meet operational goals, as agreed upon with management
  and in accordance to budget.
• Be the “go to” person for answers.
• Build professional internal and external relationships that maintain company’s core values.
• Able to learn and become proficient with software used for quoting, inventory, etc.

Certificates, Licenses & Registrations

• Must have a valid driver’s license and record that conforms to company’s insurance policies, and government requirements.