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Technical Support Analyst III

companyUFA Co-operative Limited
locationCalgary, AB, Canada
Start date: - End date:Start date: - End date:: Start date: 4/30/2024 - End date: 5/15/2024
Information Technology
Full time
6 - 10 years

Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.

KEY ACCOUNTABILITIES:

  • Support Point of Sale incident and service requests associated with bugs, enhancements and troubleshooting issues.
  • Support other critical applications at Petroleum and Farm Store locations.
  • Provide technical support on software and hardware, create and maintain appropriate required documentation in the environment.
  • Testing key enhancements/solutions in our Lab Environment not limited to Point of Sale and Cardlock Solutions
  • Assisting in configuration updates\changes within Point of Sale
  • Working with UFA Business Process Leads, Internal developers and other IT Teams on solutions to issues.
  • Working and coordinating with internal UFA Development team on enhancements and solutions to production issues
  • Act as technical contact to 3rd Party Software Vendors
  • Monthly patching of Cardlock devices and Point of Sale systems.
  • Support Cardlock incident and service requests related to software, hardware and applications associated with Cardlock requirements.
  • Creating scripts and rolling out software updates to Petroleum Locations.
  • Provide technical assistance to our Petroleum Field Service Technicians
  • Participate in on call 24*7 on call rotation.
  • May provide coaching to junior Analysts as required.
  • Other duties as assigned.

Required education level

  • College diploma

Years of experience

  • 6 - 10 years

Required languages

  • English
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