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We're Hiring a Customer Success Representative! (Hybrid 14-month Contract – Calgary, AB)This hybrid role is based in Calgary, with 20% work-from-home flexibility. Some travel required.Are you a natural communicator with strong presentation skills, a knack for building relationships, and a confident phone presence? If so, we want you on our team!As a Customer Success Representative, you'll be the voice of LodgeLink, helping customers onboard, maximize their experience, and stay engaged. You'll lead product demos, host training sessions, and ensure every customer sees the full value of our platform. Plus, you'll share feedback with our product team to keep improving what we do.What You’ll Do:<ul><li>Lead engaging presentations and demos (online, in-person, and at events)</li><li>Guide customers through onboarding and keep them engaged</li><li>Upsell new features and services</li><li>Work closely with Account Managers and log activities in Salesforce</li><li>Use customer insights to drive retention and product improvements</li></ul>What You Bring:<ul><li>3+ years in customer success, onboarding, or travel management</li><li>Experience in outbound sales, upselling, and cold calling</li><li>Confident speaking to groups and leading training sessions</li><li>A "can-do" attitude—thriving in a fast-moving, startup environment</li><li>Strong problem-solving and active listening skills</li><li>Tech-savvy, with experience in Microsoft applications (Salesforce is a plus!)</li></ul>If you’re ready to make an impact and love engaging with people, apply now! About LodgeLinkLodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’&nbsp;for all.At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.LodgeLink Total Rewards |&nbsp;Caring for our team is a priority, and&nbsp;we’re pleased to provide these benefits:&nbsp;&nbsp;<ul><li>Building a diverse and inclusive team, supporting career growth and development.</li><li>Competitive base salaries.</li><li>Hotel and travel discounts.</li><li>Calgary’s Head Office:&nbsp;Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park<ul><li>Company-hosted events, and a game room.</li><li>Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.</li><li>Free access to the Aspen Properties Fitness Centers.</li></ul></li></ul>LodgeLink is a Black Diamond Group company. Learn more: <a href="http://www.lodgelink.com" target="_blank">www.lodgelink.com</a>

Customer Success Representative

Who we Are:Lifting Solutions is a high-performing team that engineers, manufactures, distributes, sells, and services artificial lift products that outperform the market. Since our inception in Canada in 2014, we have expanded from 14 colleagues to over 300 across 28 locations in three countries and distributors in seven additional countries. &nbsp;We are proud to operate two state-of-the-art manufacturing facilities, one in Canada and one in Oman, where we leverage the latest technology to deliver high-performance products to clients worldwide.The Opportunity:The Administrative Assistant&nbsp;works directly with our operational and accounting team. The successful candidate places emphasis on delivering professional service quality to their primary client: LSI - operations. Your role will be providing financial, accounting, data entry and clerical professional services.Responsibilities:In alignment with the Lifting Solutions culture, mission, vision and values, you will be responsible to:<ul><li>Oversee invoicing activities in NAV and ensure completed service orders and sales orders are posted daily with high accuracy.</li><li>Transit client sales/service invoice via i2x, email, mail and various client portals on daily basis.</li><li>Collaborate with Operation team to Investigate and resolve billing issues if rejected by clients.</li><li>Close invoicing for month end, quarter end and year end.</li><li>Process time entry and reconcile with service tickets.</li></ul>Your Qualifications and Experience:<ul><li>A background in oil and gas field services industry is strongly preferred.</li><li>Experience working with ERP systems with a strong preference for Microsoft NAV.</li><li>Strong Microsoft Office capabilities (especially Excel).</li><li>Strong professional written and verbal communication skills.&nbsp;</li></ul>What we Offer:&nbsp;We take pride in offering an industry leading and comprehensive total rewards package that includes the following: &nbsp;<ul><li>100% Employer sponsored Health and Wellness plan.</li><li>100% Employer sponsored dental plan</li><li>Short-Term and Long-Term Disability and Life Insurance.</li><li>Three-weeks’ vacation</li><li>Five paid sick days per year</li><li>External training allowance for continuing education</li><li>Support and financial assistance to obtain or recertify professional designations</li><li>Employee discounts through our preferred vendor programs.&nbsp;</li><li>Employer sponsored pension program with match.</li></ul>

2 Administration / Customer Service Jobs