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<p>At <strong>geoLOGIC&nbsp;</strong>we are passionate about the energy sector’s access to premium data and up-to-date information and knowledge – we know it is essential that our customers’ are able to maintain their competitive edge. Our global users are continually provided with industry-leading data, software, analytics, education, news and insights that enable them to make vital decisions.&nbsp;</p><p>People make us successful. We're driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market.</p><p>Together we will transform the energy intelligence landscape.</p><p><br>&nbsp;</p><p>We're growing and looking for a <strong>Customer Solutions Specialist</strong> to join our team! You're fun, friendly, and known for an ability to connect with customers and create amazing experiences. You thrive in an innovative, creative work environment with like-minded client centric solutions specialists. &nbsp;</p><p><br>&nbsp;</p><p><strong>How will you spend your day? &nbsp;</strong></p><p>•&nbsp; &nbsp; Provide technical support to our customers who need assistance with our oil and gas focused software and data products</p><p>•&nbsp; &nbsp; First point of contact for geoLOGIC customers, providing support via telephone, email and desktop sharing applications</p><p>•&nbsp; &nbsp; Escalate issues appropriately, to ensure a timely and satisfactory resolution</p><p>•&nbsp; &nbsp; Answer “how to” questions; gathering and researching information when more detailed troubleshooting is required</p><p>•&nbsp; &nbsp; Respond to workflow inquiries in a prompt and effective manner assuring timely follow up at all phases of the process</p><p>•&nbsp; &nbsp; Accurately track all client interactions through SalesForce CRM platform</p><p>•&nbsp; &nbsp; Engage with multiple geoLOGIC teams to provide the very highest customer experience. These teams will include Sales, Quality Assurance, Design, Development and Data</p><p><br>&nbsp;</p><p><strong>Technical Onboarding</strong></p><p>The onboarding involves a detailed curriculum of both collaborative and on-the-job training. This will provide the product knowledge required to enable you into the role in the most efficient manner possible.&nbsp;</p><p><br>&nbsp;</p><p><strong>Ready to Apply? Here’s what we’re ideally looking for:</strong> &nbsp;</p><p>•&nbsp; &nbsp; Minimum of 2 years customer service experience</p><p>•&nbsp; &nbsp; SaaS/B2B Sales and Support experience is an asset &nbsp;</p><p>•&nbsp; &nbsp; Working knowledge of Microsoft Office product suite &nbsp;</p><p>•&nbsp; &nbsp; Intermediate knowledge of computer skills (Desktop, file, and computer management, Image capturing, Network sharing, Multi-use of desktop and internet applications) &nbsp;</p><p>•&nbsp; &nbsp; Post-Secondary Education or Certificate is preferred &nbsp;</p><p>•&nbsp; &nbsp; Oil and Gas Industry experience is an asset (particularly using geoLOGIC platforms)</p><p><br>&nbsp;</p><p><strong>Skills, Abilities, and Attributes:&nbsp;</strong>&nbsp;</p><p>•&nbsp; &nbsp; Strong verbal and written communication skills</p><p>•&nbsp; &nbsp; Amazing customer service skills, customer support focus, and the drive to create a great experience</p><p>•&nbsp; &nbsp; An ability to understand and communicate with software users of varying technical ability &nbsp;</p><p>•&nbsp; &nbsp; Excellent aptitude for finding solutions</p><p>•&nbsp; &nbsp; Proactive approach to engaging with clients &nbsp;</p><p><br>&nbsp;</p>

Customer Solutions Specialist

<p>A major oil and gas company is seeking a full-time Administrative Professional for a short-term assignment at their Grande Prairie office. This role runs Monday to Friday, 8:00 AM – 5:00 PM, and is ideal for someone with strong organizational skills and oil and gas industry experience.</p><p><strong>Key Responsibilities:</strong></p><p>Maintain positive working relationships with both field and office personnel</p><p>Prioritize and manage multiple administrative tasks efficiently</p><p>Perform general administrative duties with accuracy and attention to detail</p><p>Monitor systems including GeoTab and Blackline</p><p>Assist with Open Invoice processes</p><p>Provide support to Accounts Payable as needed</p><p><strong>Qualifications:</strong></p><p>Minimum 2+ years of administrative experience in the oil and gas industry</p><p>Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)</p><p>Strong verbal and written communication skills</p><p>Post-secondary education in Accounting or Business Administration is preferred</p><p>Comfortable interacting with the public, internal staff, and stakeholders</p><p>Able to thrive in a fast-paced, high-volume work environment</p><p>Highly organized, detail-oriented, and accurate</p><p>Strong analytical and problem-solving skills</p><p>We thank all applicants for their interest; however, only those selected for an interview will be contacted.<br><br><i>Roska DBO Inc. is a customer-focused operations company with a 30 year track record offering expertise in production and equipment solutions on well sites and facilities. Based in Grande Prairie, Alberta, with a network of locations, Roska serves all of western and northern Canada, plus selected U.S. and international markets, with a primary focus on the Alberta/ B.C. region.</i><br><br><i>Our Workforce Solutions group works with customers across western Canada to recruit qualified candidates for both assignments ranging from emergency callouts to longer term contingent workforce solutions.</i><br><br><i>In addition to fulfilling the operating needs of oil and gas producing, midstream and pipeline companies, Roska operates, designs and builds well-site facilities, rents equipment and provides production testing and flowback services using a company-owned well testing fleet. &nbsp;When you join the Roska team, the sky is the limit!</i></p>

Roska DBO Inc

Short-Term Administrative Position – Grande Prairie

<h4>A major oil and gas company is seeking a full-time Administrative Professional for a short-term assignment at their Grande Prairie office. This role runs Monday to Friday, 8:00 AM – 5:00 PM, and is ideal for someone with strong organizational skills and oil and gas industry experience.</h4><h4>Key Responsibilities:</h4><h4>Maintain positive working relationships with both field and office personnel</h4><h4>Prioritize and manage multiple administrative tasks efficiently</h4><h4>Perform general administrative duties with accuracy and attention to detail</h4><h4>Monitor systems including GeoTab and Blackline</h4><h4>Assist with Open Invoice processes</h4><h4>Provide support to Accounts Payable as needed</h4><h4>Qualifications:</h4><h4>Minimum 2+ years of administrative experience in the oil and gas industry</h4><h4>Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)</h4><h4>Strong verbal and written communication skills</h4><h4>Post-secondary education in Accounting or Business Administration is preferred</h4><h4>Comfortable interacting with the public, internal staff, and stakeholders</h4><h4>Able to thrive in a fast-paced, high-volume work environment</h4><h4>Highly organized, detail-oriented, and accurate</h4><h4>Strong analytical and problem-solving skills</h4><h4>We thank all applicants for their interest; however, only those selected for an interview will be contacted.<br><br><i>Roska DBO Inc. is a customer-focused operations company with a more than 25+year track record offering expertise in production and equipment solutions on well sites and facilities. Based in Grande Prairie, Alberta, with a network of locations, Roska serves all of western and northern Canada, plus selected U.S. and international markets, with a primary focus on the Alberta/ B.C. region.</i><br><br><i>Our Workforce Solutions group works with customers across western Canada to recruit qualified candidates for both assignments ranging from emergency callouts to longer term contingent workforce solutions.</i><br><br><i>In addition to fulfilling the operating needs of oil and gas producing, midstream and pipeline companies, Roska operates, designs and builds well-site facilities, rents equipment and provides production testing and flowback services using a company-owned well testing fleet. &nbsp;When you join the Roska team, the sky is the limit!</i></h4>

Short-Term Administrative Position – Dawson Creek

<p>Our client, a major oil and gas company, is currently looking for a <strong>Receptionist / Administrator</strong> for their Whitecourt office. This is a Maternity Leave position with a Monday to Friday schedule.&nbsp;<br><br>Duties include but are not limited to:</p><ul><li>Courteously receive and screen in-bound calls, emails, and visitors</li><li>Provide administrative support to office departments</li><li>Review, evaluate and distribute all incoming and outgoing mail</li><li>Maintain a high level of confidentiality in all interactions</li><li>Maintain a professional image and demeanor with all employees, management, executives and visitors at all times</li><li>Manage phone system and copies</li><li>Coordinate couriers</li><li>Accounts payable, coding invoices</li><li>Other duties, relevant to the position, shall be assigned as required</li></ul><p>Qualifications include:</p><ul><li>Experience in an office setting for 2+ years, oil and gas experience is an asset&nbsp;</li><li>Excellent working knowledge of various computer programs including:<ul><li>Microsoft Office – Word, Excel, Outlook&nbsp;</li><li>Database Software</li></ul></li><li>Excellent communication skills</li><li>Reliable, professional, with a&nbsp;friendly disposition&nbsp;</li><li>Strong attention to detail</li><li>Ability to multi–task</li><li>Strong problem solving and critical thinking skills</li><li>Post-secondary education in Business Administration is an asset&nbsp;</li></ul><p>Candidates must currently reside in the Whitecourt vicinity. We thank all interested candidates who apply, however only those being considered will be contacted directly for an interview.<br><br><i>Roska DBO Inc. is a customer-focused operations company with a 30 year track record offering expertise in production and equipment solutions on well sites and facilities. Based in Grande Prairie, Alberta, with a network of locations, Roska serves all of western and northern Canada, plus selected U.S. and international markets, with a primary focus on the Alberta/ B.C. region.</i><br>&nbsp;<br><i>Our Workforce Solutions group works with customers across western Canada to recruit qualified candidates for assignments ranging from emergency callouts to longer term contingent workforce solutions. Our customers rely on us for operational staff, including plant/field operators, turnaround staff, administration and camp support staff.</i><br>&nbsp;<br><i>In addition to fulfilling the operating needs of oil and gas producing, midstream and pipeline companies, Roska operates, designs and builds well-site facilities, rents equipment and provides production testing and flowback services using a company-owned well testing fleet. When you join the Roska team, the sky is the limit!</i><br>&nbsp;</p>

4 Administration / Customer Service Jobs