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Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome.&nbsp;Our Way is to Create a Better Way –&nbsp;this is our challenge, our call to action, our why!We believe that a clear strategic vision, with measurable objectives, along with disciplined accountability and data-based decision-making leads to successful outcomes. When we couple this approach with our values-driven, collaborative, safety conscious culture, we achieve top decile performance, deliver results, and have fun while doing it!We offer careers, not jobs, and we strive for an environment where the best people come to work and feel rewarded for their contributions. We are a team of the best and the brightest in industry, and since our inception, we have led with a people-first approach. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress.Black Diamond Group has a&nbsp; full-time position for an IT Service Desk Support Analyst in Calgary, AB (in office).Reporting to the Manager, IT Operations, Support, Security &amp; Technology, the successful candidate will be responsible for the tracking, documenting, and completion of internal User requests and issues with Black Diamond’s hardware and software infrastructure. This is an end-user interactive role, requiring a friendly helpful attitude and excellent communication skills. This position is also responsible for supporting project initiatives to accomplish corporate goals within our IT business software applications catalog. &nbsp;Duties &amp; Responsibilities:&nbsp;Manage, coordinate and resolve incidents as quickly as possible&nbsp;Service Desk - receiving technical support calls and troubleshooting/resolving User IT issues&nbsp;Investigation/troubleshooting, completion of and providing clear solutions to user support requests.&nbsp;Creation and maintenance of User accounts in the system&nbsp;Imaging and configuring laptops&nbsp;Assisting Users with laptop migrations&nbsp;Consult with peers on technical issues pertaining to all systems and applications&nbsp;Ensure all incidents are logged within Service Desk Incident Management Database&nbsp;Audit Incident Management Database to ensure all Incidents are being logged and categorized accurately&nbsp;Manage and administer access control security devices&nbsp;Monitor for policy violations and incidents&nbsp;Assist with security audits when requested&nbsp;Assist with security testing when requested&nbsp;Maintain high level of customer satisfaction&nbsp;Provide appropriate communications and care for long running incidents as needed&nbsp;Provide recommendations and assist with actions to improve Service Delivery program as requested&nbsp;Act as a liaison between customer, Infrastructure and Applications teams to support them in jointly resolving incidents&nbsp;&nbsp;Identify needs related to training, documentation and technical issues&nbsp;Assist with other tasks as directed by the Operations, Support, Security and Technology Management Team&nbsp;Triage and potential escalation to other technical support team members&nbsp;Supports integration and management of change across the organization&nbsp;Must maintain a professional image and be able to model accountability and integrity&nbsp;Maintaining technical software applications&nbsp;Contribute to Help Desk improvements&nbsp;Other duties as required &nbsp;Qualifications:&nbsp;Computer Science Degree or diploma with demonstrated experience&nbsp;Minimum 2 years supporting networks, storage, computers and peripherals in a corporate environment&nbsp;Proficient in Microsoft Office Suite specifically in Outlook, Excel and Word&nbsp;Experience working with Office365 administration is an asset&nbsp;A passion for computers&nbsp;Must be a quick learner&nbsp;Must have a customer first attitude and excellent communications skills&nbsp;Must be fluent in English both oral and written&nbsp;Must be able to set priorities and multitask&nbsp;Keen attention to detail and accuracy&nbsp;Ability to work well independently and in a team environment&nbsp;Physical Requirements&nbsp;Office/desk environment — must be able to sit for prolonged periods of time in front of computer screens&nbsp;Crawling under desks, reaching, connecting cables to live electrical outlets and equipment&nbsp;Lift up to 50 lbs.&nbsp; For more information, please visit <a href="http://www.blackdiamondgroup.com/" target="_blank">www.BlackDiamondGroup.com</a>&nbsp;We are an Equal Opportunity EmployerBlack Diamond Group Limited is committed to diversity, equal opportunity and ensuring that our employees have the ability to thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability or any other legally-protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Service Desk Support Analyst

LodgeLink is seeking&nbsp;a&nbsp;Part -time (25-30 hours/week) Customer Service Representative&nbsp;to join our Customer Experience Team.&nbsp;Reporting to the Supervisor, Customer Experience, the&nbsp;Customer Service Representative&nbsp;is a remote work from home position in Canada, with occasional travel to our head office in Calgary, Alberta for special events and training. &nbsp;This role pays a starting wage of $17-$19 per hour, depending on experience.The ideal candidate will be collaborative, dependable, inventive, smart, decisive, able to build strong relationships across the company, identify issues and opportunities. They will embrace LodgeLink’s audaciousness and can operate in an agile environment.Responsibilities<ul><li>Assist customers with reservations (book, cancel, change, create account) via email, phone, and chat support</li><li>Deliver favorable customer support using customer support tools and personal product knowledge</li><li>Helping to resolve customer issues and interact with customers in a way that engages, and enhances interactions/relationship with LodgeLink</li><li>Communicating with both customers and suppliers. Engage with suppliers to enhance customer experience</li><li>Provide value by asking questions to better understand customer needs to showcase benefits</li><li>Escalate concerns, track patterns in issues and opportunities to improve customer experience.</li><li>Create, prepare for review, and publish new property listings to LodgeLink.com, ensuring accurate, brand-aligned, well written and visually appealing representation of each property</li><li>Organize and manage all web content and assets (photos, etc.) for ease of access and reference</li><li>Celebrating successes by sharing stories with the team.</li></ul>Qualifications<ul><li>Available for shifts between the hours of 7:00 am – 11:00 pm (no overnights). Please note: We offer flexibility, advanced scheduling and work with our staff to do our best to accommodate their schedules. &nbsp;</li><li>Experience in the hospitality industry is strongly preferred</li><li>Exceptional verbal and written communication skills, to teach or explain how to use LodgeLink, or clearly articulate how to resolve an issue, and to create and edit content for website use</li><li>Exceptional attention to detail and organizational skills to action and maintain accurate customer bookings and tickets, and manage customer and supplier information</li><li>Intermediate computer skills and knowledge of Excel and other Microsoft Office applications</li><li>Experience working with reservation systems and help desk technology, SharePoint, Salesforce, and Adobe InDesign (Photoshop) is an asset</li><li>Thorough understanding of hospitality, remote accommodations industry, and potential clientele needs and crew requirements an asset</li></ul>About LodgeLinkLodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’&nbsp;for all.At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit. &nbsp;We are an Equal Opportunity Employer LodgeLink is a Black Diamond Group company. Learn more: <a href="http://www.lodgelink.com" target="_blank">www.lodgelink.com</a>Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: <a href="http://www.blackdiamondgroup.com" target="_blank">www.blackdiamondgroup.com</a>Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

2 Administration / Customer Service Jobs in Canada