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<h3>Description</h3>STEP On Board!Welcome to STEP, where work is engaging, camaraderie is high, and Safety is always on our mind.We're a dynamic company that values innovation, invests in our team's growth, and offers exciting social activities and perks. Join our family-like environment of visionaries and professionals who live our values every day. See the details below to learn more about STEP!WHAT WE OFFER:A social environment: Culture-building activities.Industry leading clients: Challenges to expand your skills.Career growth: Opportunities for advancement.WHAT YOU WILL DO:ROLE:The IT Summer Student is a full-time, temporary summer placement in the Red Deer office and will work with other team members to support STEP professionals in their use of IT infrastructure and applications. The student will have opportunities to gain practical experience while utilizing the concepts and skills they have learned in their related academic program.RESPONSIBILITIES:<ul><li>Deskside support tasks including hardware and software troubleshooting.</li><li>Configuration and set up of physical IT assets (workstations, servers etc.) using imaging and other deployment tools.</li><li>Processing of user account creation and termination requests.</li><li>Applying security settings such as file permissions to IT resources.</li><li>Writing scripts and developing small programs or workflows to automate tasks.</li><li>Document and map IT and business procedures, processes and create instructional materials.</li><li>Assist team members with operational projects and enhancements.</li><li>Assist team members to resolve technical issues related to desktop hardware, software, technical applications, and business applications.</li><li>Assist team with systems configuration, enhancements, maintenance and troubleshooting.</li><li>Systems development and troubleshooting using a variety of development tools including low-code systems.</li></ul>QUALIFICATIONS:<ul><li>Current enrollment in a post secondary program such as Computer Science or Information Systems Management programs.</li><li>Familiar with products in the Microsoft ecosystem such as Office 365, PowerShell, SQL Server, Power Platform (e.g., PowerAutomate).</li><li>Working knowledge of computer hardware components such as laptops, desktops, printers, networking, and peripherals.</li><li>Experience navigating computer networks and security settings.</li><li>Exposure to the full software development lifecycle.</li><li>Experience with database scripts, report writing, analytics and BI is a plus.</li><li>Ability to read and create business process maps, data flow diagrams and network models</li></ul>KEY COMPETENCIES:<ul><li>Proven problem solver with a large sense of curiosity for how things work and a passion to continually improve outcomes.</li><li>Strong diagnostic and technical analysis skills.</li><li>Ability to work independently and as a flexible team player with excellent interpersonal skills, client support skills and a professional deskside manner.</li><li>Capability of communicating highly technical ideas in plain terms.</li><li>Ability to assess, plan and troubleshoot while collecting information about the client issues or requirements.&nbsp;</li></ul>WHAT MAKES US DIFFERENT:&nbsp;&nbsp;For starters, we have a manifesto which is directly tied to our core values, what STEP, in a literal sense, was built on. Our business has grown at a rapid pace since it was founded in 2011 and this can be attributed to our high expectations and clear communications ensuring we are providing an exceptional client experience. All of our equipment is state-of-the-art and purpose built using the latest software, designed specifically for our operations.&nbsp;Our high utilization rate keeps the work engaging, and gives meaningful room for career advancement. Our robust maintenance program supports our equipment to ensure our professionals are working with reliable equipment that is fully functional. All this and more contributes to our commitment to an exceptional employee experience.&nbsp;To read more about STEP’s growth and other exciting achievements, check out our website. We also invite you to visit our social media platforms to see what else we’re up to.&nbsp;If you are looking for meaningful new challenges and are a motivated, solutions-oriented team player, we want to hear from you.

STEP Energy Services Ltd

IT Analyst Summer Student

At Precision Drilling, our mission is to deliver safe, sustainable, and high-performance drilling solutions that reduce risks and optimize resources for our customers across global markets. Driven by our Core Values, we empower our people, invest in cutting-edge technology, and foster lasting relationships built on integrity, collaboration, and an unwavering pursuit of excellence.Our IT Service Desk Analyst is responsible for providing strong technical support to ensure an efficient IT environment for users. This role involves managing and resolving complex support requests, troubleshooting various issues, and maintaining and improving IT systems. The Intermediate Service Desk Analyst ensures operational efficiency and high customer satisfaction. This includes participation in the on-call rotation to ensure comprehensive coverage beyond standard business hours.CULTURE: Precision Drilling promotes a strong safety culture through our "Target Zero" initiative, emphasizing employee well-being and environmental responsibility. We support career growth through robust training and development, encouraging innovation and collaboration. With competitive benefits, a casual work environment, generous time-off policies, and a culture grounded in respect and integrity, we create a workplace where people feel empowered and valued.DAY IN THE LIFE:<ul><li>Manage and resolve support requests, technical issues, and incidents effectively</li><li>Track and maintain accurate inventory and asset records</li><li>Organize and prioritize daily tasks and projects effectively</li><li>Document all work performed within the ticketing system</li><li>Ensure customer satisfaction through professional communication and problem-solving</li></ul>WHAT WE NEED FROM YOU:Solid understanding of IT systems, hardware, and softwareProficient in Windows and macOS configuration and managementCompetence in Microsoft Office Suite and productivity toolsStrong and professional communication skills to convey technical information clearly to non-technical usersStrong organizational skills, including task prioritization and accurate documentationA+, HDI Desktop Support Technician and Laptop/Desktop certification is desirablePost-secondary education in an IT-related discipline2-4 years experience within an IT support desk working in a team-oriented, collaborative environment

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