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Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Summary:This position reports to the&nbsp;Director, Digital Management &amp; Product Growth and supports Direct Energy’s efforts to strengthen its leadership in innovative offerings within the Alberta residential and small commercial retail energy market.&nbsp; The role supports the product and digital teams in making product development decisions based on quantitative and qualitative data, ensuring successful delivery to market.&nbsp; Responsibilitiesinclude analyzing digital and customer data, market and segmentation information, conducting exploratory data analysis, and providing insights. Additionally, the Product &amp; Digital Analyst ensures our digital platforms have the necessary analytics tools for data-driven decision-making, focusing on data layer requirements, implementation, and managing analytics code in alignment with the broader NRG Consumer digital analytics approach and strategy. Experience in data architecture, information systems,and coding languages is essential for extracting and analyzing data effectively.Essential Duties/ResponsibilitiesProduct Team Collaboration:Conduct advanced data analysis to provide actionable insights for product development and management, using tools like demographic and psychographic segmentation.Deliver comprehensive monthly reports that guide product teams in improving performance, including analysis of customer segments and product performance across channels.Provide strategic analysis by deeply understanding customer data (usage, segmentation, etc.), and building prioritized recommendations for the product funnel using data and customer feedback.Develop and maintain KPIs to monitor and enhance product performance, supporting improvements in conversion rates and customer retention metrics.Collaborate with product teams to define data requirements for new features and product launches, ensuring data integrity and timely analytics implementation.Perform market research to identify trends, growth opportunities, and new customer segments, and produce quarterly reports with actionable insights.Research and present data analytics related to energy and non-energy product markets to inform decisions about which channels to deploy in specific markets.Other duties as assignedData Layer Requirements &amp; Implementation:Collaborate with stakeholders to define and document precise requirements for the data layer, capturing all user interactions and events across our digital platforms.Structure data designs, systems, and processes to extract datasets for new product implementations including customer SAP and digital data (Google Analytics, Adobe Analytics).Ensure the data collected is comprehensive and accurate, providing a solid foundation for analytics.Analytics Code Management:Ensure that analytics tracking codes (e.g. Google Analytics, Adobe Analytics) are correctly implemented across all digital properties.Manage the implementation and validation of tags across digital platforms, ensuring their correct placement and functionality to capture all relevant user interactions and events. This includes monitoring and resolving any issues with tracking to maintain data integrity and ensure accurate data collection.Knowledge Base &amp; Documentation:Develop and maintain thorough documentation on analytics implementations, including data layer specifications and tag management guidelines.Provide a comprehensive resource for the organization, ensuring that all teams have access to best practices and troubleshooting procedures.Complete professional development courses or certifications related to data analytics or product management and apply new knowledge to improve analysis quality and insight generation.Working Conditions:Primarily an office environment.Some overtime is required as special projects arise.Some travel &lt;10%Minimum Requirements:Bachelor's degree in Data Analytics, Information Systems, Computer Science, Statistics, Business, or a related field.5+ years of experience in digital analytics, data layer implementation, or data engineering, with expertise in tools like Adobe Analytics and Google Analytics, and experience with tag management systems like Adobe Launch and Google Tag Manager.Proficiency in data extraction and analysis, including experience with SQL and Power BI for querying and analyzing large datasets, and familiarity with coding languages like JavaScript and Python.Proven understanding of data layer design, implementation, and troubleshooting across websites and mobile apps.Experience with defining and documenting data layer requirements and implementations.Strong analytical skills with the ability to generate insights from complex datasets, develop dashboards, and create KPIs to track performance across channels.Ability to collaborate with stakeholders to define requirements and present data-driven insights in a clear and actionable way.Excellent written and verbal communication skills, particularly for creating reports, dashboards, and presentations and presenting data-driven insights clearly to cross-functional teams andstakeholders.Skilled in collaborating with stakeholders to define requirements, solve complex problems, and apply advanced research and modeling techniques to drive business growth.Advanced skills in Excel, including pivot tables and macros, with experience in data structures and analytics tools.Experience with Agile methodologies or working with Agile teams is preferred.Physical Requirements:Occasionally requires lifting as appropriate to perform duties and responsibilities.Position requires employee to work using a laptop/computer screen.NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to <a href="mailto:careers@nrg.com" target="_blank">careers@nrg.com</a> if you have any questions. &nbsp;

Product & Digital Analyst

Reporting to the Customs Manager, the Customs Analyst is responsible for a wide variety of clerical and technical duties to ensure the prompt and accurate processing of customs clearances for various types of shipments. This includes, but is not limited to, data entry, research, working with various trade chain partners (customers, carriers, suppliers, Customs and other Cole branches) to affect validation and final accounting of customs entries.<h4>Required Qualifications</h4><ul><li>High School Diploma</li><li>Computer literacy</li></ul><h4>Preferred Qualifications</h4><ul><li>Industry-related studies (CCS, CIFFA, etc.)</li><li>Knowledge of the customs brokerage industry</li><li>Ability to work in a fast-paced environment</li><li>Time management skills</li><li>Quality orientation - attention to detail</li><li>Customer focus and excellent communication skills</li><li>Talents for problem-solving</li><li>Responsibility and reliability</li></ul><h4>What we offer!</h4><ul><li>Complete training</li><li>Competitive salary adapted to your work experience</li><li>Employer matched pension plan</li><li>Employee incentive program</li><li>Employee benefit plan (health, life and disability insurance)</li><li>Paid personal leave</li><li>Vacation</li><li>Employee Assistance Program</li><li>Tuition reimbursement</li><li>Social events</li><li>On-site parking</li><li>Ability to evolve within the company</li></ul>

Customs Analyst

Reporting to the Branch Manager, the Senior Customs Analyst is responsible for a wide variety of technical duties to ensure the timely and accurate processing of customs entries and maintenance of clients' import databases. This includes but not limited to researching information on imported products and working with various trade chain partners (clients, carriers, vendors, Customs, and other Cole branches) to affect the release and final accounting of customs entries.<h3>Required Qualifications</h3><ul><li>High School Diploma</li><li>Computer literacy</li><li>Minimum 3-5 years of direct work experience as a customs brokerage rater</li><li>Strong knowledge of customs clearance procedures</li><li>Industry-related studies required (CCS, professional designation, CTCS, etc.)</li></ul><h3>Preferred Qualifications</h3><ul><li>Ability to work in a fast-paced environment</li><li>Time management skills</li><li>Quality orientation - attention to detail</li><li>Customer focus and excellent communication skills</li><li>Talents for problem-solving</li><li>Responsibility and reliability</li><li>Excellent analytical and problem-solving skills</li></ul><h3>What we offer!</h3><ul><li>Complete training</li><li>Competitive salary adapted to your work experience</li><li>Employer matched pension plan</li><li>Employee incentive program</li><li>Employee benefit plan (health, life and disability insurance)</li><li>Paid personal leave</li><li>Employee Assistance Program</li><li>Tuition reimbursement</li><li>Social events</li><li>Ability to evolve within the company</li></ul>

Senior Customs Analyst

Reporting to the Customs Manager, this Customs Analyst position is responsible for a wide variety of clerical and technical duties to ensure the prompt and accurate processing of customs clearances for various types of shipments. This includes, but is not limited to, data entry, research, working with various trade chain partners (customers, carriers, suppliers, Customs and other Cole branches) to affect validation and final accounting of customs entries.<h3>Required Qualifications</h3><ul><li>High School Diploma</li><li>Computer literacy</li></ul><h3>Preferred Qualifications</h3><ul><li>Industry-related studies (CCS, CIFFA, etc.)</li><li>Knowledge of the customs brokerage industry</li><li>Ability to work in a fast-paced environment</li><li>Time management skills</li><li>Quality orientation - attention to detail</li><li>Customer focus and excellent communication skills</li><li>Talents for problem-solving</li><li>Responsibility and reliability</li></ul><h3>What we offer!</h3><ul><li>Complete training</li><li>Competitive salary adapted to your work experience</li><li>Employer matched pension plan</li><li>Employee incentive program</li><li>Employee benefit plan (health, life and disability insurance)</li><li>Paid personal leave</li><li>Employee Assistance Program</li><li>Tuition reimbursement</li><li>Ability to evolve within the company</li></ul>

The Senior Customs Analyst has various key responsibilities involved with the shipping and crossing of international borders that require certain documentation to meet the requirements of US Customs and additional Partner Government Agencies. The Senior Customs Analyst understands the impact of this position to other business functions depends on the accuracy and efficiency of outgoing items that are required to facilitate the flow of international trade. He/she will ensure all shipments are cleared for transport and all legal obligations and documentation requirements are adhered to, and that the shipments are processed timely &amp; accurately, while satisfying customer/client expectations.<h3>Core Competencies</h3><ul><li>Customer Focus</li><li>Professional Communication Skills</li><li>Energy &amp; Stress Management</li><li>Analytical Thinking</li><li>Team Work</li><li>Adaptability</li><li>Problem Solving</li><li>Accountability and Dependability</li><li>Ethics and Integrity</li></ul><h3>Job Description &amp; Responsibilities</h3><ul><li>Process all required paperwork for international shipping arrangements such as entry release, TIBs, ACE Manifests, Bonds, ISFs, AES, etc.</li><li>Assure all international shipments meet legal and customs regulations</li><li>Maintain filing of shipping documents</li><li>Prepare and schedule shipments as assigned</li><li>Run reports as assigned</li><li>Communicate with carriers, clients, customs, and co-workers to ensure needs and timelines are being met</li><li>Paying ACH Statements as assigned</li><li>Perform Credits and Re-bills when necessary</li><li>Classify goods according to the US HTS</li><li>New Account Setups</li><li>Mentor/Train employees as needed</li><li>Manage inventory of shipping materials and supplies</li><li>Perform quality audits of the condition of shipped goods for both incoming and outgoing items prior to signing off.</li><li>Report discrepancies/concerns to immediate supervisor.</li><li>Ensure that shipments contain proper documentation</li><li>Problem solve for any cases of missing documents, shipments, and deliveries</li><li>Maintain organized work area according to policies, procedures, and safety regulations</li><li>Obtain Forklift Certification as assigned</li><li>Manually load and unload materials from pallets, skids, and trucks as assigned</li><li>Perform other duties as assigned by the direct Supervisor</li></ul><h3>Requirements &amp; Education</h3><ul><li>High school diploma or GED.</li><li>Experience in the customs brokerage/logistics industry preferred.</li><li>Able to communicate professionally both verbally and in writing.</li><li>Basic mathematical skills.</li><li>Knowledge of filling out waybills and bills of lading for domestic/international shipments.</li><li>Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment</li><li>Able to work efficiently as a part of a team as well as independently.</li><li>Computer literacy, including working skills in Excel, Word, and e-mail.</li><li>Strong work ethic and positive team attitude.</li></ul>

Job Summary:&nbsp;<ul><li>The Customer Experience Analyst is responsible for resolving inbound customer inquiries that have escalated to Office of the President and Third-Party Regulatory Parties</li><li>The Customer Experience Analyst is responsible for developing and communicating a formal response to customer and/or regulatory entities such as the Utilities Consumer Advocate, Better Business Bureau, Media inquiries and Alberta Utilities Commission</li><li>The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person to customers from both Direct Energy and Direct Energy Regulated Services</li><li>Ability to put oneself in the customers’ shoes is a must. &nbsp;As well the agent must have the creativity to “think outside the box” when resolving issues</li><li>Must have exceptional communication skills; both verbal and written. All external communication must be in compliance with regulatory guidelines while keeping the interests of the customer and the business in mind</li><li>Investigate, QA and Audit accounts with specific issues to identify root causes and make business recommendations</li></ul>Essential Duties/Responsibilities:<ul><li>Assist customers that visit Calgary/or Edmonton office - position is fully onsite to either Calagary or Edmonton office</li><li>Works independently to investigate, resolve customer inquiries and escalations in a timely and professional manner</li><li>Ability to identify new and reoccurring customer issues to collaborate with different departments to make business improvements</li><li>Identifies and alerts upper management regarding any potential high business impact events</li><li>Effectively manages workload to meet all deadlines and productivity goals</li><li>Approve outgoing cases being handled by the third-party vendor prior to providing resolutions to customers, third party organizations and regulators</li><li>Ability to do an in-depth analysis of customer’s issue in a timely manner to provide a fair resolution, and provide recommendations to upper management for high-level escalations</li><li>Review calls, perform QA and coaching to ensure high quality of service for our agents and team members</li><li>Collaborate with different departments on various customer-related projects</li><li>Assist in creating and amending process documents to Customer Experience Team data base</li><li>Manage all public and private comments, reviews and messages made on Direct Energy’s and Direct Energy Regulated Services’ social media platforms</li><li>Continuous training to be up to date with company’s policies and procedures</li><li>Proactively look for business improvement opportunities with findings from customers accounts to collaborate with other business stakeholders</li><li>Perform other duties as assigned</li></ul>Minimum Requirements:<ul><li>Minimum 3 years of experience in a customer service role</li><li>Exceptional verbal and written communication skills required</li><li>Able to provide strong, timely business analytics and make recommendations on how to de-escalate customers to partners and organizational stakeholders</li><li>Able to work and collaborate professionally and effectively in a team environment</li><li>Ability to adapt to a changing environment and handle multiple priorities</li><li>Highschool level education&nbsp;or GED equivalent&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience in a customer-service role specializing in complaints management and escalations&nbsp;</li><li>At least 3 years or more&nbsp;experience in the utilities industry</li><li>Call center experience</li><li>Social media knowledge</li><li>Experience related to customer service, coaching and training</li><li>Bachelor’s degree</li></ul>Additional Knowledge, Skills and Abilities:<ul><li>Ability to interact and de-escalate with customers over phone, in person, email and social media</li><li>Ability to analyze accounts and resolve issues effectively under pressure</li><li>Intermediate Microsoft Office and Outlook skills</li><li>Strong ability to learn and use various programs and platforms to carry out duties</li><li>Ability to understand and interpret Alberta’s utilities regulations</li></ul>Working Conditions:<ul><li>Open office environment</li><li>On-Site</li><li>Overtime may be required as special projects or excessive workload arises</li><li>Some travel required which may require a valid passport</li><li>This role will be based out of Calgary or Edmonton, AB</li></ul>Physical Requirements:<ul><li>Ability&nbsp;to sit for long periods of time</li></ul>

Customer Experience Analyst

Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can tailor a combination of products and services that deliver an enhanced outcome. Our Way is to Create a Better Way – this is our challenge, our call to action, our why! We believe that a clear strategic vision, with measurable objectives, along with disciplined accountability and data-based decision-making leads to successful outcomes. When we couple this approach with our values-driven, collaborative, safety conscious culture, we achieve top decile performance, deliver results, and have fun while doing it! We offer careers, not jobs, and we strive for an environment where the best people come to work and feel rewarded for their contributions. We are a team of the best and the brightest in industry, and since our inception, we have led with a people-first approach. We give our employees ample opportunity to pursue their interests and passions and support them as their careers progress. We have a full-time position for Operations Accounting Analyst, Calgary Alberta.Reporting to the Operations Controller, the Operations Accounting Analyst will support the Modular Space Solutions (MSS) Business Unit.&nbsp;&nbsp; The Operations Accounting Analyst is accountable for providing Business Unit accounting functions, detailed analysis, reporting, audits, and budget &amp; forecasts.&nbsp;The successful candidate is a collaborative team player with a keen eye for detail and solid judgment to plan and accomplish goals, perform a variety of tasks and train and support the Business Unit. This position offers variety and the opportunity to provide feedback and ideas in driving innovation and process improvement.&nbsp;Duties and Responsibilities&nbsp;<ul><li>Complete accounting functions including ensuring month-end accounting processes are followed and results comply with the company’s accounting policies;</li><li>Conduct analytical review of business unit performance and results to budget, for monthly management reporting, forecasting, accruals and actuals;</li><li>Review and analyze business unit financial forecasting including income statement, capital and cash flows</li><li>Upload accruals and journal entries in SAP for posting;</li><li>Prepare and evaluate financial operating reports and present findings;</li><li>Participate in partnership audits as required by stakeholders which includes intercompany, interdivisional and Joint Venture elimination processes;</li><li>Participate in the &nbsp;preparation of budget &amp; forecasts;</li><li>Support management with accounting, tax, treasury and controls-related issues;</li><li>Assist in performing ad hoc analysis for internal reporting purposes;</li><li>Assist Corporate Financial Reporting, Corporate Accounting and external auditors for business unit audit requests and external reporting;</li><li>Ensuring proper adherence to all administrative and operational processes, procedures and policies in relation to assets; and</li><li>Regularly offers process improvement ideas, shares best practices and facilitates standardization among divisions; and</li><li>Other duties as required.</li></ul>Qualifications&nbsp;<ul><li>University Degree in Finance, Accounting or Commerce.</li><li>Professional accounting designation or working toward it in the next 12 to 24 months.</li><li>2+ years’ experience in accounting or an accounting-related role.</li><li>IFRS Accounting experience is an asset.</li><li>Extensive experience and understanding of accounting programs, ERP Systems and Microsoft Applications (Excel, Project, OneNote).</li><li>Demonstrated advanced skills in Microsoft Excel.</li><li>Excellent written and oral communication skills, capable of professional interaction with various levels of operations and other departments.</li><li>Works well under pressure with multiple concurrent deadlines.</li><li>Excellent analytical skills and takes initiative to solve problems.</li><li>Ability to work independently and as part of a team.</li></ul>We are an Equal Opportunity Employer Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

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