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Reporting to the Customs Manager, the Customs Analyst is responsible for a wide variety of clerical and technical duties to ensure the prompt and accurate processing of customs clearances for various types of shipments. This includes, but is not limited to, data entry, research, working with various trade chain partners (customers, carriers, suppliers, Customs and other Cole branches) to affect validation and final accounting of customs entries.<h4>Required Qualifications</h4><ul><li>High School Diploma</li><li>Computer literacy</li></ul><h4>Preferred Qualifications</h4><ul><li>Industry-related studies (CCS, CIFFA, etc.)</li><li>Knowledge of the customs brokerage industry</li><li>Ability to work in a fast-paced environment</li><li>Time management skills</li><li>Quality orientation - attention to detail</li><li>Customer focus and excellent communication skills</li><li>Talents for problem-solving</li><li>Responsibility and reliability</li></ul><h4>What we offer!</h4><ul><li>Complete training</li><li>Competitive salary adapted to your work experience</li><li>Employer matched pension plan</li><li>Employee incentive program</li><li>Employee benefit plan (health, life and disability insurance)</li><li>Paid personal leave</li><li>Vacation</li><li>Employee Assistance Program</li><li>Tuition reimbursement</li><li>Social events</li><li>On-site parking</li><li>Ability to evolve within the company</li></ul>

Customs Analyst

Reporting to the Branch Manager, the Senior Customs Analyst is responsible for a wide variety of technical duties to ensure the timely and accurate processing of customs entries and maintenance of clients' import databases. This includes but not limited to researching information on imported products and working with various trade chain partners (clients, carriers, vendors, Customs, and other Cole branches) to affect the release and final accounting of customs entries.<h3>Required Qualifications</h3><ul><li>High School Diploma</li><li>Computer literacy</li><li>Minimum 3-5 years of direct work experience as a customs brokerage rater</li><li>Strong knowledge of customs clearance procedures</li><li>Industry-related studies required (CCS, professional designation, CTCS, etc.)</li></ul><h3>Preferred Qualifications</h3><ul><li>Ability to work in a fast-paced environment</li><li>Time management skills</li><li>Quality orientation - attention to detail</li><li>Customer focus and excellent communication skills</li><li>Talents for problem-solving</li><li>Responsibility and reliability</li><li>Excellent analytical and problem-solving skills</li></ul><h3>What we offer!</h3><ul><li>Complete training</li><li>Competitive salary adapted to your work experience</li><li>Employer matched pension plan</li><li>Employee incentive program</li><li>Employee benefit plan (health, life and disability insurance)</li><li>Paid personal leave</li><li>Employee Assistance Program</li><li>Tuition reimbursement</li><li>Social events</li><li>Ability to evolve within the company</li></ul>

Senior Customs Analyst

Reporting to the Customs Manager, this Customs Analyst position is responsible for a wide variety of clerical and technical duties to ensure the prompt and accurate processing of customs clearances for various types of shipments. This includes, but is not limited to, data entry, research, working with various trade chain partners (customers, carriers, suppliers, Customs and other Cole branches) to affect validation and final accounting of customs entries.<h3>Required Qualifications</h3><ul><li>High School Diploma</li><li>Computer literacy</li></ul><h3>Preferred Qualifications</h3><ul><li>Industry-related studies (CCS, CIFFA, etc.)</li><li>Knowledge of the customs brokerage industry</li><li>Ability to work in a fast-paced environment</li><li>Time management skills</li><li>Quality orientation - attention to detail</li><li>Customer focus and excellent communication skills</li><li>Talents for problem-solving</li><li>Responsibility and reliability</li></ul><h3>What we offer!</h3><ul><li>Complete training</li><li>Competitive salary adapted to your work experience</li><li>Employer matched pension plan</li><li>Employee incentive program</li><li>Employee benefit plan (health, life and disability insurance)</li><li>Paid personal leave</li><li>Employee Assistance Program</li><li>Tuition reimbursement</li><li>Ability to evolve within the company</li></ul>

The Senior Customs Analyst has various key responsibilities involved with the shipping and crossing of international borders that require certain documentation to meet the requirements of US Customs and additional Partner Government Agencies. The Senior Customs Analyst understands the impact of this position to other business functions depends on the accuracy and efficiency of outgoing items that are required to facilitate the flow of international trade. He/she will ensure all shipments are cleared for transport and all legal obligations and documentation requirements are adhered to, and that the shipments are processed timely &amp; accurately, while satisfying customer/client expectations.<h3>Core Competencies</h3><ul><li>Customer Focus</li><li>Professional Communication Skills</li><li>Energy &amp; Stress Management</li><li>Analytical Thinking</li><li>Team Work</li><li>Adaptability</li><li>Problem Solving</li><li>Accountability and Dependability</li><li>Ethics and Integrity</li></ul><h3>Job Description &amp; Responsibilities</h3><ul><li>Process all required paperwork for international shipping arrangements such as entry release, TIBs, ACE Manifests, Bonds, ISFs, AES, etc.</li><li>Assure all international shipments meet legal and customs regulations</li><li>Maintain filing of shipping documents</li><li>Prepare and schedule shipments as assigned</li><li>Run reports as assigned</li><li>Communicate with carriers, clients, customs, and co-workers to ensure needs and timelines are being met</li><li>Paying ACH Statements as assigned</li><li>Perform Credits and Re-bills when necessary</li><li>Classify goods according to the US HTS</li><li>New Account Setups</li><li>Mentor/Train employees as needed</li><li>Manage inventory of shipping materials and supplies</li><li>Perform quality audits of the condition of shipped goods for both incoming and outgoing items prior to signing off.</li><li>Report discrepancies/concerns to immediate supervisor.</li><li>Ensure that shipments contain proper documentation</li><li>Problem solve for any cases of missing documents, shipments, and deliveries</li><li>Maintain organized work area according to policies, procedures, and safety regulations</li><li>Obtain Forklift Certification as assigned</li><li>Manually load and unload materials from pallets, skids, and trucks as assigned</li><li>Perform other duties as assigned by the direct Supervisor</li></ul><h3>Requirements &amp; Education</h3><ul><li>High school diploma or GED.</li><li>Experience in the customs brokerage/logistics industry preferred.</li><li>Able to communicate professionally both verbally and in writing.</li><li>Basic mathematical skills.</li><li>Knowledge of filling out waybills and bills of lading for domestic/international shipments.</li><li>Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment</li><li>Able to work efficiently as a part of a team as well as independently.</li><li>Computer literacy, including working skills in Excel, Word, and e-mail.</li><li>Strong work ethic and positive team attitude.</li></ul>

Eclipse E-Line Services Inc. currently has openings for Wireline Drivers/Operators.Eclipse offers full-time employment, competitive wages, group health benefits, RRSP matching program, and guaranteed days off schedule.Specific Duties<ul><li>Assists with rigging up and rigging down of wireline equipment for well site operations.</li><li>Assists in the preparation of the wireline unit and calibration of equipment.</li><li>Assists in the assembly of perforating guns and rebuild of setting tools in various field and shop locations as needed.</li><li>Guides surface tools during wireline operations as instructed.</li><li>Use of excellent judgement and problem solving skills in assisting in troubleshooting of tools and equipment as directed by supervisor.</li><li>Maintains assigned wireline unit, tools, equipment and facilities in a neat, workable condition.</li><li>Drives company wireline units, cranes, pickups and pickups pulling trailers as directed.</li><li>Ensures that all safety practices are implemented before, during and after the well service operation.</li><li>Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.</li></ul>Position Requirements<ul><li>As a key member of our Operations team you will be detail oriented, self-motivated and safety conscious. You’re a team player who’s customer service focused attitude does not go unnoticed. You are a high performer, have a positive attitude and the ability to build and maintain respectful working relationships.</li><li>Current Class 3 Driver’s License with Airbrake Endorsement, or the ability to attain it within 120 days of employment.     </li></ul>Work Environment<ul><li>Regularly exposed to high, precarious places; moving mechanical parts; outside weather conditions; risk of electrical shock and explosives.</li><li>Occasionally exposed to fumes or airborne particles; toxic or caustic chemicals and risk of radiation.</li><li>The noise level in the work environment is usually quite loud.</li></ul>Physical Demands<ul><li>Frequently required to climb or balance and stoop, kneel, crouch, or crawl.</li><li>Ability to lift and/or move up to 50 pounds.</li><li>Occasionally required to assist in lifting and/or moving of 150 lbs or more.</li><li>Works outdoors in all weather conditions.</li></ul>Qualifications and Training Certificates Required<ul><li>Valid H2S Alive and First Aid Certificate</li><li>Class 3Q Drivers License</li><li>Legally allowed to work in Canada</li><li>Alcohol, Drug and fit to work testing is a pre-employment requirement.</li><li>Provide your own steel toe boots (CSA approved)</li></ul>

WIRELINE DRIVER

Downton’s Transport is currently seeking Class 1 wheeler hands to operate out of Saskatoon, SK. This will be a full time, on call position. Driver’s must have minimum 5 years winch truck experience pulling multi wheel set ups. Drivers must be able to operate heavy equipment. Downton’s Transport is a drug and alcohol compliant company. Please email resume and current driver abstract to&nbsp;<a href="mailto:dispatch@downtons.com" target="_blank">dispatch@downtons.com</a>

Class 1 Wheeler Hands

Job Summary:&nbsp;<ul><li>The Customer Experience Analyst is responsible for resolving inbound customer inquiries that have escalated to Office of the President and Third-Party Regulatory Parties</li><li>The Customer Experience Analyst is responsible for developing and communicating a formal response to customer and/or regulatory entities such as the Utilities Consumer Advocate, Better Business Bureau, Media inquiries and Alberta Utilities Commission</li><li>The Customer Experience Analyst will handle inquiries and escalations via phone, email, social media, and in-person to customers from both Direct Energy and Direct Energy Regulated Services</li><li>Ability to put oneself in the customers’ shoes is a must. &nbsp;As well the agent must have the creativity to “think outside the box” when resolving issues</li><li>Must have exceptional communication skills; both verbal and written. All external communication must be in compliance with regulatory guidelines while keeping the interests of the customer and the business in mind</li><li>Investigate, QA and Audit accounts with specific issues to identify root causes and make business recommendations</li></ul>Essential Duties/Responsibilities:<ul><li>Assist customers that visit Calgary/or Edmonton office - position is fully onsite to either Calagary or Edmonton office</li><li>Works independently to investigate, resolve customer inquiries and escalations in a timely and professional manner</li><li>Ability to identify new and reoccurring customer issues to collaborate with different departments to make business improvements</li><li>Identifies and alerts upper management regarding any potential high business impact events</li><li>Effectively manages workload to meet all deadlines and productivity goals</li><li>Approve outgoing cases being handled by the third-party vendor prior to providing resolutions to customers, third party organizations and regulators</li><li>Ability to do an in-depth analysis of customer’s issue in a timely manner to provide a fair resolution, and provide recommendations to upper management for high-level escalations</li><li>Review calls, perform QA and coaching to ensure high quality of service for our agents and team members</li><li>Collaborate with different departments on various customer-related projects</li><li>Assist in creating and amending process documents to Customer Experience Team data base</li><li>Manage all public and private comments, reviews and messages made on Direct Energy’s and Direct Energy Regulated Services’ social media platforms</li><li>Continuous training to be up to date with company’s policies and procedures</li><li>Proactively look for business improvement opportunities with findings from customers accounts to collaborate with other business stakeholders</li><li>Perform other duties as assigned</li></ul>Minimum Requirements:<ul><li>Minimum 3 years of experience in a customer service role</li><li>Exceptional verbal and written communication skills required</li><li>Able to provide strong, timely business analytics and make recommendations on how to de-escalate customers to partners and organizational stakeholders</li><li>Able to work and collaborate professionally and effectively in a team environment</li><li>Ability to adapt to a changing environment and handle multiple priorities</li><li>Highschool level education&nbsp;or GED equivalent&nbsp;</li></ul>Preferred Qualifications:<ul><li>Experience in a customer-service role specializing in complaints management and escalations&nbsp;</li><li>At least 3 years or more&nbsp;experience in the utilities industry</li><li>Call center experience</li><li>Social media knowledge</li><li>Experience related to customer service, coaching and training</li><li>Bachelor’s degree</li></ul>Additional Knowledge, Skills and Abilities:<ul><li>Ability to interact and de-escalate with customers over phone, in person, email and social media</li><li>Ability to analyze accounts and resolve issues effectively under pressure</li><li>Intermediate Microsoft Office and Outlook skills</li><li>Strong ability to learn and use various programs and platforms to carry out duties</li><li>Ability to understand and interpret Alberta’s utilities regulations</li></ul>Working Conditions:<ul><li>Open office environment</li><li>On-Site</li><li>Overtime may be required as special projects or excessive workload arises</li><li>Some travel required which may require a valid passport</li><li>This role will be based out of Calgary or Edmonton, AB</li></ul>Physical Requirements:<ul><li>Ability&nbsp;to sit for long periods of time</li></ul>

Customer Experience Analyst

Job Summary:&nbsp;This position is part of NRG’s Retail Services Group and is responsible for ensuring quality collections services are delivered by Dunning Operations Representatives.&nbsp; The primary role of this position is under general direction to handle complex collections and dunning analysis, special projects, and find ways to maximize company revenue and minimize bad debt.Essential Duties/Responsibilities:Use Analytical skills to review A/R aging reports and identify areas in need of concentration.Recommend solutions to prevent excessively aged accounts.Recommend and manage collections policies and procedures for residential and commercial accounts.Collect data from internal and external sources to facilitate meaningful analysis.Provide support for daily activities and reporting of disconnect and dunning activity.Coordinate activities necessary to resolve escalated disconnects.Provide innovative solutions and make recommendations to all levels of management.Have a general knowledge and understanding of the SAP dunning process to enable user acceptance testing of dunning changes.Be able to trace accounts through the dunning process and troubleshoot issues.Perform user acceptance testing under the direction of the Operations Manager.Perform other duties as assigned.Working Conditions:Hybrid fast-paced office environment with a high-volume workload.Some overtime is required as special projects arise.Travel (minimal).Minimum Requirements:Bachelor’s degree in business, Accounting, or Computer Science required from an accredited four-year university; 2 years’ experience as a Business Analyst can substitute for a degree.Minimum five (5) years’ experience in back-office operations and demonstrated abilities in problem-solving and team projects. Knowledge of the utility and/or deregulated energy industry is a plus. SAP/CCS/ERM processing knowledge is desired.Proficient in MS Office applications, especially Excel.Preferred Qualifications:1-year previous experience as a Business Analyst is strongly preferred.Knowledge of the utility industry.Knowledge of the energy market.Working knowledge of SAP CCS/FICA system.Advanced Excel Skills.Additional Knowledge, Skills, and Abilities:Ability to work effectively in a team-oriented environment.Demonstrated self-starter who can operate and perform assigned tasks with minimal supervision or direction.Ability to use fundamental math daily (add, subtract, multiply, divide, and calculate percentages).Able to not just produce data, but to analyze trends and make recommendations.Outstanding initiative.Excellent written and oral business communication skills.Proficient with standard office workstation technology, including Microsoft Office suite of software tools.Physical Requirements:Lifting as appropriate to perform duties and responsibilities.

Business Operations Analyst

Job Summary:&nbsp; The NRG Sales Support Associate’s primary responsibility is to serve as subject matter expert on the company’s retail energy business operations, processes, and systems to assist NRG Sales originators with maximizing the efficient growth of the business through revenue generation activities. This includes developing and maintaining strong working relationships with NRG Business C&amp;I customers and third-party sales channels and serving as the in-house point of contact. &nbsp;The Sales Support Associate collects, researches, and verifies customer account information to accurately price and generate power and natural gas proposals and contracts. &nbsp;Responsible for deal set up through checkout and ensuring contracts flow to downstream processes for timely enrollment and in accordance with Operations and utility guidelines. The incumbent will also serve as the go-to person for the territory, with knowledge and expertise of the market, customers, and third-party partners. &nbsp;The candidate will be responsible for maintaining current knowledge of sales-related processes, products, and systems, as well as communication of and adherence to regional utility, state/provincial and ISO operating rules, and, as tenure increases, be able to train and answer questions of their teammates and Account Executives on the same. &nbsp;The Sales Support Associate will be expected be able to help teammates and Account Executives navigate roadblocks with deals and systems and have a superior knowledge of and relationships with the other functional groups with which Sales interacts. &nbsp;The Sales Support Associate should have a continuous improvement mentality and look for opportunities to enhance NRG’s processes and be able to participate in improvement efforts and UAT testing.&nbsp;Essential Duties/Responsibilities:<ul><li>Collect and verify Power and Natural Gas usage information.</li><li>Ensure accurate deal structure of Power, Natural Gas, and other product offerings.</li><li>Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue; Create proposals and contracts for Power and Natural Gas customers.</li><li>Maintain SLA productivity target in managing deal set ups delivering RFPs on time</li><li>Generate and review contracts for various product offerings. &nbsp;Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricing</li><li>Adjudicate and approve credit for small customers via utility invoice review and internal pay history review</li><li>Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management</li><li>Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues</li><li>Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes</li><li>Assist in development of Request for Proposal response packages</li><li>Produce ad-hoc customer reports</li><li>Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact</li><li>Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy and internal processes.&nbsp;</li><li>Follow all Sales, Legal and Contract Administration policies and procedures to avoid and minimize financial risk.</li><li>Initiate and coordinate accurate and timely LDC enrollment paperwork.</li></ul> Working Conditions:<ul><li>Open office environment.</li><li>Sensory attention: &nbsp;Continual need to give concentrated attention where multiple stimuli are changing quickly and where 2 or more senses – hearing, seeing, touching, and tasking – must be used in coordination.</li><li>Mental stress: &nbsp;Continuous occurrence of strong demand for results and multiple simultaneous demands requiring decisions</li><li>Travel minimal</li><li>Hybrid schedule</li></ul>&nbsp; Minimum Requirements:<ul><li>High School Diploma</li><li>2 or more years experience in sales, marketing, or customer service. &nbsp;</li><li>Knowledge of utility rules and requirements for retail energy suppliers</li><li>User capability with Microsoft Office products</li><li>Excellent analytical and problem-solving skills required.</li></ul>&nbsp; Preferred Qualifications:<ul><li>Bachelor’s degree preferred; preferably in Business Management, Marketing, or a related field</li><li>Energy industry experience preferred</li><li>Knowledge of retail energy commodity products and pricing components preferred</li><li>Knowledge of the sales cycle preferred</li></ul>&nbsp; Additional Knowledge, Skills and Abilities:<ul><li>Excellent analytical and problem-solving skills required.</li><li>Excellent oral and written communication skills with a commitment to delivering superior customer service</li><li>Ability to work as part of a team in a fast-paced entrepreneurial team environment</li><li>Attention to detail and deadline orientation; Ability to navigate competing priorities</li><li>Resourcefulness and ability to work with limited supervision</li></ul>&nbsp; Physical Requirements:<ul><li>Most of the time is spent sitting in a comfortable position and there is occasional opportunity to move about</li></ul>NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers, and to ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to <a href="mailto:careers@nrg.com" target="_blank">careers@nrg.com</a> if you have any questions. &nbsp;

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