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Term: Permanent Full Time, Hybrid FlexibilityApplication:&nbsp;Accepted only through the geoLOGIC Careers Centre &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<a href="https://www.geologic.com/company/#careers" target="_blank">https://www.geologic.com/company/#careers</a>At geoLOGIC&nbsp;we are passionate about the energy sector’s access to premium data and up-to-date information and knowledge – we know it is essential that our customers’ are able to maintain their competitive edge. Our global users are continually provided with industry-leading data, software, analytics, education, news and insights that enable them to make vital decisions.&nbsp;People make us successful. We're driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market.Together we will transform the energy intelligence landscape. &nbsp;We're growing and looking for a Customer Solutions Specialist to join our team! You're fun, friendly, and known for an ability to connect with customers and create amazing experiences. You thrive in an innovative, creative work environment with like-minded client centric solutions specialists. &nbsp; &nbsp;How will you spend your day? &nbsp;•&nbsp; &nbsp; Provide technical support to our customers who need assistance with our oil and gas focused software and data products•&nbsp; &nbsp; First point of contact for geoLOGIC customers, providing support via telephone, email and desktop sharing applications•&nbsp; &nbsp; Escalate issues appropriately, to ensure a timely and satisfactory resolution•&nbsp; &nbsp; Answer “how to” questions; gathering and researching information when more detailed troubleshooting is required•&nbsp; &nbsp; Respond to workflow inquiries in a prompt and effective manner assuring timely follow up at all phases of the process•&nbsp; &nbsp; Accurately track all client interactions through SalesForce CRM platform•&nbsp; &nbsp; Engage with multiple geoLOGIC teams to provide the very highest customer experience. These teams will include Sales, Quality Assurance, Design, Development and Data &nbsp;Technical OnboardingThe onboarding involves a detailed curriculum of both collaborative and on-the-job training. This will provide the product knowledge required to enable you into the role in the most efficient manner possible.&nbsp; &nbsp;Ready to Apply? Here’s what we’re ideally looking for: &nbsp;•&nbsp; &nbsp; Minimum of 2 years customer service experience•&nbsp; &nbsp; SaaS/B2B Sales and Support experience is an asset &nbsp;•&nbsp; &nbsp; Working knowledge of Microsoft Office product suite &nbsp;•&nbsp; &nbsp; Intermediate knowledge of computer skills (Desktop, file, and computer management, Image capturing, Network sharing, Multi-use of desktop and internet applications) &nbsp;•&nbsp; &nbsp; Post-Secondary Education or Certificate is preferred &nbsp;•&nbsp; &nbsp; Oil and Gas Industry experience is an asset (particularly using geoLOGIC platforms) &nbsp;Skills, Abilities, and Attributes:&nbsp;&nbsp;•&nbsp; &nbsp; Strong verbal and written communication skills•&nbsp; &nbsp; Amazing customer service skills, customer support focus, and the drive to create a great experience•&nbsp; &nbsp; An ability to understand and communicate with software users of varying technical ability &nbsp;•&nbsp; &nbsp; Excellent aptitude for finding solutions•&nbsp; &nbsp; Proactive approach to engaging with clients &nbsp; &nbsp;

Customer Solutions Specialist

Technical Sales Speicalist – Role Overview&nbsp;We're growing and looking for a Technical Sales Specialist&nbsp;to join our Sales team. Reporting to the SaaS Sales Operations Manager, the Technical Sales Specialist will work closely with the SaaS Team, the Sales &nbsp;Team, as well as the Technical Advisory Group as part of the overall objective of driving and supporting sales of our cloud-based products.The primary focus of this role is on outside sales, where development, coverage and penetration of new accounts is required at a strategic and tactical level. Responsible for initiating prospect and client outreach via outbound B2B sales efforts as well as supporting inbound marketing campaigns, this role requires sales execution focus, support of technical demonstrations, and the ability to realize revenue growth. This focus extends to ensuring excellent customer satisfaction for prospective and existing clients.You are highly motivated, detail-oriented, and can apply your well-developed technical sales skills towards building product awareness and ensuring our clients are optimally served as part of the sales cycle. Strong communication skills help you collaborate with clients and your colleagues. &nbsp;How will you spend your day? &nbsp;<ul><li>Significantly influence the subscriber and revenue growth for our cloud products</li><li>Work directly with our Senior Account Managers to uncover opportunities within their corresponding account base and prospects.</li><li>Follow up on inbound clients registering on our cloud-based products, driving engagement through a coordinated digital marketing approach, working closely with the Marketing department.</li><li>Plan sales execution with the SaaS Sales Operations Manager to ensure all cross-functional areas are aligned and activities are reinforced to drive results.</li><li>Provide sales and subject matter expertise for all components of the sales process, from prospecting to close.</li><li>Schedule and manage regular customer interactions: Product demonstrations, What’s New &amp; Partner presentations as well as lunch and learns.&nbsp;</li><li>Run sales calls independently or with internal resources including technical advisors and management to support the overall revenue growth targets.</li><li>Build exceptional relationships with our customers and help solve their issues and address their needs.</li><li>Stay current on company and competitive products, industry changes and overall industry trends.</li><li>Liaise with internal support groups to ensure requested action items are being executed in a timely manner.&nbsp;</li><li>Enter all customer/lead day-to-day activities in Salesforce.</li><li>Assist with technical product discussions, provide feedback to internal development teams and ensure successful new client onboarding.</li><li>Measure, track, and evaluate progress, deliverables, milestones and required tasks with SaaS Sales Operations Manager. &nbsp;</li></ul>

Technical Sales Specialist

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Summary:This position reports to the&nbsp;Director, Digital Management &amp; Product Growth and supports Direct Energy’s efforts to strengthen its leadership in innovative offerings within the Alberta residential and small commercial retail energy market.&nbsp; The role supports the product and digital teams in making product development decisions based on quantitative and qualitative data, ensuring successful delivery to market.&nbsp; Responsibilitiesinclude analyzing digital and customer data, market and segmentation information, conducting exploratory data analysis, and providing insights. Additionally, the Product &amp; Digital Analyst ensures our digital platforms have the necessary analytics tools for data-driven decision-making, focusing on data layer requirements, implementation, and managing analytics code in alignment with the broader NRG Consumer digital analytics approach and strategy. Experience in data architecture, information systems,and coding languages is essential for extracting and analyzing data effectively.Essential Duties/ResponsibilitiesProduct Team Collaboration:Conduct advanced data analysis to provide actionable insights for product development and management, using tools like demographic and psychographic segmentation.Deliver comprehensive monthly reports that guide product teams in improving performance, including analysis of customer segments and product performance across channels.Provide strategic analysis by deeply understanding customer data (usage, segmentation, etc.), and building prioritized recommendations for the product funnel using data and customer feedback.Develop and maintain KPIs to monitor and enhance product performance, supporting improvements in conversion rates and customer retention metrics.Collaborate with product teams to define data requirements for new features and product launches, ensuring data integrity and timely analytics implementation.Perform market research to identify trends, growth opportunities, and new customer segments, and produce quarterly reports with actionable insights.Research and present data analytics related to energy and non-energy product markets to inform decisions about which channels to deploy in specific markets.Other duties as assignedData Layer Requirements &amp; Implementation:Collaborate with stakeholders to define and document precise requirements for the data layer, capturing all user interactions and events across our digital platforms.Structure data designs, systems, and processes to extract datasets for new product implementations including customer SAP and digital data (Google Analytics, Adobe Analytics).Ensure the data collected is comprehensive and accurate, providing a solid foundation for analytics.Analytics Code Management:Ensure that analytics tracking codes (e.g. Google Analytics, Adobe Analytics) are correctly implemented across all digital properties.Manage the implementation and validation of tags across digital platforms, ensuring their correct placement and functionality to capture all relevant user interactions and events. This includes monitoring and resolving any issues with tracking to maintain data integrity and ensure accurate data collection.Knowledge Base &amp; Documentation:Develop and maintain thorough documentation on analytics implementations, including data layer specifications and tag management guidelines.Provide a comprehensive resource for the organization, ensuring that all teams have access to best practices and troubleshooting procedures.Complete professional development courses or certifications related to data analytics or product management and apply new knowledge to improve analysis quality and insight generation.Working Conditions:Primarily an office environment.Some overtime is required as special projects arise.Some travel &lt;10%Minimum Requirements:Bachelor's degree in Data Analytics, Information Systems, Computer Science, Statistics, Business, or a related field.5+ years of experience in digital analytics, data layer implementation, or data engineering, with expertise in tools like Adobe Analytics and Google Analytics, and experience with tag management systems like Adobe Launch and Google Tag Manager.Proficiency in data extraction and analysis, including experience with SQL and Power BI for querying and analyzing large datasets, and familiarity with coding languages like JavaScript and Python.Proven understanding of data layer design, implementation, and troubleshooting across websites and mobile apps.Experience with defining and documenting data layer requirements and implementations.Strong analytical skills with the ability to generate insights from complex datasets, develop dashboards, and create KPIs to track performance across channels.Ability to collaborate with stakeholders to define requirements and present data-driven insights in a clear and actionable way.Excellent written and verbal communication skills, particularly for creating reports, dashboards, and presentations and presenting data-driven insights clearly to cross-functional teams andstakeholders.Skilled in collaborating with stakeholders to define requirements, solve complex problems, and apply advanced research and modeling techniques to drive business growth.Advanced skills in Excel, including pivot tables and macros, with experience in data structures and analytics tools.Experience with Agile methodologies or working with Agile teams is preferred.Physical Requirements:Occasionally requires lifting as appropriate to perform duties and responsibilities.Position requires employee to work using a laptop/computer screen.NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to <a href="mailto:careers@nrg.com" target="_blank">careers@nrg.com</a> if you have any questions. &nbsp;

Product & Digital Analyst

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Summary:This position reports into the Director, Digital Management &amp; Product Growth and supports Direct Energy’s efforts to strengthen its leadership in innovative offerings within Alberta residential and small commercial retail energy market.This role is responsible for supporting product innovation initiatives across various customer acquisition and communication channels, particularly digital platforms. The individual will collaborate closely with product managers to articulate user journeys and enhance the customer experience by effectively communicating end-to-end user experiences throughout the product lifecycle. This position involves transforming ideas into essential design artifacts, including user journey maps, wireframes, prototypes, and high-fidelity designs. By applying human-centered design principles, engaging experiences will be created to meet user needs and drive conversion. Additionally, this role will support product development, ensuring that features, benefits, and value propositions align with targeted segments, playing a key role in the successful launch and evolution of products.Essential Duties/Responsibilities:<ul><li>Adopts a human-centered and iterative design approach, collaborating with teams to transform complex problems into effective design solutions.</li><li>Creates comprehensive product design plans using human-centered and design thinking methodologies.</li><li>Works effectively with cross-functional teams, partnering with product management &nbsp;and engineering to conceptualize, build, and ship highly usable products that customers love to use.</li><li>Produces product design blueprints, illustrated journey maps, and concept designs, product prototypes, empathy maps, and value proposition proposals for the creation and evolution of&nbsp;energy and non-commodity products.</li><li>Develops the ability to lead discovery work autonomously, typically with guidance and support from management.</li><li>Crafts engaging and user-friendly experiences by leveraging user research, interaction design, and visual design principles.</li><li>Competent in user experience design research</li><li>Exhibits strong core design skills with an interest in developing and exploring additional skills, such as prototyping, visual design, and data manipulation/visualization)</li><li>Translates product strategy into detailed and presentable requirements, prototypes, wireframes, and high-fidelity designs.</li><li>Creates product strategy documents that outline business cases, high-level use cases, and technical requirements.</li><li>Defines and articulate the vision for product design and user experience.</li><li>Other duties as assigned</li></ul>Working Conditions:<ul><li>Primarily an office environment.</li><li>Some overtime is required as special projects arise.</li><li>Some travel &lt;10%</li></ul>Minimum Requirements:<ul><li>A post-secondary degree, college diploma, or equivalent years of work experience in product design, UX service design, or a related field</li><li>Bachelor’s degree or requirement years of experiences in UX design, design strategy, human interaction, or behavioral science, or related disciplines</li><li>Minimum of 5+ years of experience in UX/UI product design or equivalent UX design experience&nbsp;(service design)</li><li>A diverse portfolio of work highlighting cutting-edge product design work, demonstrating a deep understanding of customer needs and unique approaches to problem solving.</li><li>Proficient in a variety of methods to convey ideas and concepts using various UX/UI&nbsp;collaboration tools; experience in Figma preferred.</li><li>Ability to conceptualize and ideate through iterative prototyping, thinking in terms of journeys, not screens.</li><li>Understands and can work with core design strategy and service design methods and processes.</li><li>Experience working with human-centered design to help a team develop and deliver new products, services, and experiences.</li><li>Hands-on experience in designing for a variety of digital touchpoints and non-digital channels.</li><li>Confident in presentation skills and building well-structured presentation decks.</li><li>Effective in communicating design decisions and rationale to teams.</li><li>Experienced with prototyping tools and skills for rapid prototyping.</li><li>Develops the ability to influence and advocate for design solutions through storytelling and context setting.</li><li>An influencer who values collaboration over their individual ideas, iterates quickly based on data, and delivers recommendations and analysis that effectively communicate the customer experience.</li></ul>Additional Knowledge, Skills and Abilities:<ul><li>Teamwork and cross-functional leadership skills</li><li>Problem definition and solving skills.</li><li>Excellent communication skills: can effectively communicate with internal groups on ideas and resolves issues</li><li>Collaborative approach to issues and problems</li><li>Ability to manage multiple complex projects simultaneously.</li><li>Ability to use good judgment to make recommendations and decisions.</li></ul>Physical Requirements:<ul><li>Occasionally requires lifting as appropriate to perform duties and responsibilities.</li><li>Position requires employee to work using a laptop/computer screen.</li></ul>NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to <a href="mailto:careers@nrg.com" target="_blank">careers@nrg.com</a> if you have any questions.

Product Designer

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Summary:&nbsp;&nbsp;The Operations Specialist is responsible for contributing, supporting, and participating in the management of active AR and bad debt for Direct Energy Alberta. &nbsp;This includes, implementing and reviewing influencing processes as well as conducting regular audits to ensure KPIs and targets are being met. &nbsp;Collaboration with internal and external stakeholders is essential to ensure recoveries for our business are meeting or exceeding set targets.Essential Duties/Responsibilities:•&nbsp;&nbsp; &nbsp;Analyze, evaluate, and implement improvements to existing collection processes to increase effectiveness, efficiency, quality and increase customer satisfaction while emphasizing cost-effectiveness. •&nbsp;&nbsp; &nbsp;Coordinate with other departments and vendors to recommend enhancements to collection processes. •&nbsp;&nbsp; &nbsp;Facilitate regular touch point meetings and develop effective relationships with delivery teams as collection vendors.&nbsp; •&nbsp;&nbsp; &nbsp;Confer with credit association and other business representatives to exchange best practices pertaining to debt collection.&nbsp; •&nbsp;&nbsp; &nbsp;Perform maintenance on customer accounts and review of the accounts receivable aging on a regular basis. •&nbsp;&nbsp; &nbsp;Responsible for overseeing the processes being performed by our outsourced billing, customer care, and transaction management provider in the Alberta market as they correlate to credit and debt. •&nbsp;&nbsp; &nbsp;Performance manage outsourced billing and care provider and 3rd party collection vendors to service level agreements for credit and debt processes agreement, and identifying gaps and areas of opportunities are they relate to overall bad debt expense •&nbsp;&nbsp; &nbsp;Develop and propose initiatives to improve recoveries and mitigate risk Working Conditions:•&nbsp;&nbsp; &nbsp;Hybrid work environment&nbsp; •&nbsp;&nbsp; &nbsp;Combination of open office environment and working from home. &nbsp;Must have suitable home office. •&nbsp;&nbsp; &nbsp;Some overtime required as special projects arise. Minimum Requirements:&nbsp;•&nbsp;&nbsp; &nbsp;High school diploma or equivalent one year of relevant experience in a similar role. •&nbsp;&nbsp; &nbsp;Highly self-motivated, organized, and professional. •&nbsp;&nbsp; &nbsp;Strong verbal, written communication and presentation skills. •&nbsp;&nbsp; &nbsp;Strong time management, and problem-solving abilities. •&nbsp;&nbsp; &nbsp;Ability to work independently and partner effectively with others to achieve desired business results. •&nbsp;&nbsp; &nbsp;Proficient in data analytics and visualization •&nbsp;&nbsp; &nbsp;Experience in the energy industry, ideally in customer operations ‘customer service’, finance, compliance or regulatory affairs NOTE: &nbsp;If a candidate does not meet these requirements, Success Factors will automatically disqualify the candidate.Preferred Qualifications:&nbsp;•&nbsp;&nbsp; &nbsp;Bachelor’s Degree from accredited four-year college or university in Finance, Science or communication •&nbsp;&nbsp; &nbsp;2+ years in Utilities/Retail, knowledge of Alberta Natural Gas and Electricity market an asset •&nbsp;&nbsp; &nbsp;Knowledge of credit and collections best practices as well as the AUC •&nbsp;&nbsp; &nbsp;SAP reporting •&nbsp;&nbsp; &nbsp;Knowledge of Alberta urban and rural locations •&nbsp;&nbsp; &nbsp;Research skillsAdditional Knowledge, Skills and Abilities:•&nbsp;&nbsp; &nbsp;Strong organizational skills and a keen attention to detail •&nbsp;&nbsp; &nbsp;Strives for continuous improvement of internal processes and makes recommendations to management as appropriate •&nbsp;&nbsp; &nbsp;Ability to think and act independently •&nbsp;&nbsp; &nbsp;Ability to manage multiple priorities •&nbsp;&nbsp; &nbsp;Thrives in a team environment and excellent communication skillsPhysical Requirements:•&nbsp;&nbsp; &nbsp;Ability to work at a desk for long hours.NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to <a href="mailto:careers@nrg.com" target="_blank">careers@nrg.com</a> if you have any questions.

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