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About the Role &nbsp;We are hiring for a Customer Data Coordinator role in Calgary, AB. This is a fixed-term contract role for 3 months, but could become longer-term, depending on business needs. This role is hybrid - in-office with 20% flexibility to work from home.Customer Data Coordinator reports to the GM, Customer Success and plays a key role in our customers’ experience. The role is responsible for analyzing customer booking data and identifying opportunities to educating customers on the benefits of LodgeLink, teaching customers how to best configure their LodgeLink account to maximize the efficiencies gained from using LodgeLink and provides valuable feedback to our product development team on required modifications or new features. This position requires a passion for excellent customer service,&nbsp; solid&nbsp; data&nbsp; analytics,&nbsp; a curious nature, attention to detail and a can-do attitude. Working for a startup means solving new problems and stepping outside your comfort zone almost every day. You must love these challenges to love working here.The ideal candidate for this role is highly organized, detail-oriented, and skilled at managing administrative tasks while delivering excellent customer service. They can efficiently handle customer inquiries, prioritize tasks, and collaborate with internal teams to ensure smooth service delivery.With strong problem-solving abilities and a customer-first mindset, they proactively address customer needs, maintain accurate records, and improve processes. This candidate thrives in fast-paced environments, balancing multiple projects with precision and a commitment to exceptional service for both internal and external stakeholders.Duties and Responsibilities&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Mining, gathering and organizing data in Excel from primary and secondary sources. Sources could include: PowerBI, HappyFox, LodgeLink Admin Platform, and Salesforce</li><li>Analyze Customer Data to identify and correct discrepancies in bookings.</li><li>Identify training opportunities for customers or employees.</li><li>Improving processes and identify product enhancements that may be required.</li><li>Relay valuable customer feedback on product enhancements, attend product review meetings and assist in testing new product features.</li><li>Investigate booking related transactions with various internal teams to seek a resolution.</li><li>Confirm accuracy of Payment ID and Tracking codes when editing bookings</li><li>Contacting the customer to inquire about duplicate bookings</li><li>Identifying patterns and trends in data sets.</li><li>Data auditing and clean up – reconciling discrepancies, adding missing data and identifying other discrepancies in the system while working towards resolution with various teams.</li><li>Work closely with dedicated Account Managers and Customer Success Representatives, documenting all account activities in Salesforce.</li><li>Conduct product demonstrations in-person or online as part of the ongoing education of existing customers, showcasing LodgeLink features and benefits.</li><li>Helping to configure customer accounts for maximum efficiency. This involves learning about how they manage crew accommodations, how they track costs and what approvals are required prior to paying invoices; then recommending how to use the existing LodgeLink functionality to benefit them.</li><li>Develop training materials to assist with demonstrations and self-serve learning (done in conjunction with the marketing team).</li></ul>Qualifications&nbsp;&nbsp;&nbsp;<ul><li>Experience in data analytics, customer service or travel management.</li><li>Experience working in one of the following industries: software as a service; hospitality; travel management; travel agencies; workforce accommodations.</li><li>Methodical and logical approach to problem solving with a high attention to detail.</li><li>The ability to analyze, model and interpret data.</li><li>The ability to plan work and meet deadlines.</li><li>Proven experience to develop and deliver impactful presentations and demonstrations.</li><li>Experience coaching, training, or educating that involves tailoring your message to your audience.</li><li>Willingness to learn the key processes related to booking and managing workforce accommodation.</li><li>Willingness to learn basic terminology and process flows related to approving, tracking, and reporting on costs. You don’t need to be an accountant or administrator, but you can’t be afraid of talking to those types of people about these types of things.</li><li>Strong active listening skills and attention to detail.</li><li>Must be willing to travel as required.</li><li>Strong computer skills including an understanding of Microsoft applications.</li><li>Strong communication skills and the ability to influence.</li></ul>Assets:<ul><li>Salesforce Experience/ Certifications</li><li>Experience working in an Agile startup company environment</li><li>Experience with data visualization tools (preferably Microsoft PowerBI)</li></ul> About LodgeLinkLodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit. &nbsp;LodgeLink Total Rewards |&nbsp;Caring for our team is a priority, and we’re pleased to provide these benefits:&nbsp;&nbsp;<ul><li>Building a diverse and inclusive team, supporting career growth and development.</li><li>Competitive base salaries.</li><li>Share Appreciation Rights program for salaried employees.</li><li>Paid vacation days and sick days.</li><li>An employee charitable donation program.</li><li>Hotel and travel discounts.</li><li>Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&amp;D, and Critical Illness Insurance.</li><li>Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park<ul><li>Company-hosted events, and a game room.</li><li>Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.</li><li>Free access to the Aspen Properties Fitness Centers.</li></ul></li></ul> LodgeLink is a Black Diamond Group company. Learn more: <a href="http://www.lodgelink.com" target="_blank">www.lodgelink.com</a>Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: <a href="http://www.blackdiamondgroup.com/" target="_blank">www.blackdiamondgroup.com</a>We are an Equal Opportunity Employer &nbsp;Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.

Customer Data Coordinator (3 Months Contract, Full Time)

WHO IS LAFARGE? As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions &amp; Products.WHO ARE LAFARGE PEOPLE? Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.Overview:Are you an outgoing and motivated individual looking for an opportunity to create connections in the community to source talent? Do you exhibit a strong competence in penetrating new markets and targeting potential candidate pipelines? Do you have a passion for either business development or the trades based employment industry?Lafarge is searching for a Community Connections &amp; Sourcing Coordinator to develop a strategy for targeted events, programs, and associations to attract underrepresented talent in untapped markets. This role will seek new opportunities to educate, source, and attract talent for our operational trades and labour roles, and maintain a viable pipeline and network of qualified talent.The Community Connections Coordinator leverages creative sources, social media platforms, professional organizations, educational programs, and community associations to promote Lafarge Canada’s brand, and to network, identify and attract new talent across numerous markets.This is a full-time, office based opportunity. Visits to work sites and community partners will be required as is a valid driver’s license and reliable transportation. Approximate travel requirement within Alberta is 25%.Responsibilities:<ul><li>Consults with the HR Managers, Talent team and market business partners to understand market trends, resources, and opportunities to advance and build the talent pipeline</li><li>Learns the talent needs of all product lines within the AB market and collaborates with the HR Managers, Talent team, and operational managers to build a sourcing strategy</li><li>Proactive and ongoing building of a database of contacts and leads to connect with and create opportunities to market trades and labour based roles at Lafarge as an exciting career opportunity</li><li>Build connections with school boards, individual high schools, post-secondary institutions, community groups for newcomers to Canada, indigenous associations, organizations supporting women in trades, etc.</li><li>Acts as a brand ambassador of Lafarge Canada, bringing our employee value proposition to life</li><li>Fosters strong relationships with internal and external stakeholders and clients</li><li>Effectively promotes Lafarge Canada and business-specific brands across numerous markets and professional communities</li><li>Supports and attends recruiting events</li><li>Tracks successes through metric driven information and makes recommendations for enhancements based on data insights</li><li>Researches and provides business intelligence and market data to support ongoing&nbsp;sourcing&nbsp;initiatives</li><li>Maintains accurate and well-ordered documentation on prospects, searches, hiring manager interactions, and other&nbsp;sourcing&nbsp;activities to ensure Company and legal compliance with employment practices, policies, processes, and applicable laws</li><li>Supports the Talent team on “hard to fill” roles in the AB market by directly sourcing candidates, building targeted headhunting strategies and screening candidates</li><li>Continually coordinates and documents communication with operational Managers and external stakeholders and partners; provides feedback on screening of prospects; assures timely action with recruiters to schedule and communicate movement of prospects through various pre-interview stages.</li></ul>Qualifications:Education:<ul><li>Graduation from a Business, Human Resources or Marketing degree program within the past two years</li></ul>Experience &amp; Skill Set:<ul><li>Customer service related experience</li><li>Inside/outside sales experience an asset</li><li>Proven experience attending networking events and building a business network</li><li>Experience with full cycle recruitment an asset</li><li>Building relationships rooted in trust</li></ul>As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required.YOUR LAFARGE EXPERIENCE At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

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