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COMPANY OVERVIEWHolcim is planning to spin-off its North American Business to unleash its full potential, capitalizing on North America’s oversized growth in construction led by the modernization of infrastructure, a surge in advanced manufacturing and AI operation and the growth of resilient cities. &nbsp; Holcim plans to list the new company on the NYSE by the end of the first half of 2025 and establish its operations headquarters in the US to be fully dedicated to serving the North American market and pursue a growth strategy across the region. &nbsp; The newly listed company will become North America’s leading building solutions company, with industry-leading market position to meet its customers’ greatest ambitions with the most advanced building solutions from foundation to rooftop.OverviewCustomer Care and Logistics Coordinator is responsible for the primary day-to-day duties in&nbsp; planning, entering, and scheduling ready-mix concrete orders to job sites while adhering to all Lafarge safety policies&nbsp; and procedures. This role is responsible for being the first point of contact for customers based in our Central Surrey&nbsp; logistics center.The work environment is fast-paced and requires the ability to juggle ever-changing priorities and customer needs. A&nbsp; strong team-centric attitude, exceptional customer service etiquette, a solutions-based mindset, and the ability to&nbsp; multitask are a must to be successful in this role.Primary Responsibilities:Customer Support:Manage customer communications, addressing inquiries and providing timely updates on orders.Inform customers of relevant company policies, including order confirmations, driver responsibilities, and&nbsp; product limitations.Respond to customer inquiries regarding truck locations, estimated arrival times (ETAs), order availability,&nbsp; pricing/quotes, special requests, and vehicle weight/load limits.Proactively notify customers of order delays or schedule changes, ensuring clear and timely communication.Order Management:Review orders for accuracy and identify/flag any special conditions or requirements.Document all issues related to orders for accurate record-keeping and follow-up.Ensure that billing and sales coordinators have all necessary information to maintain billing accuracy.Driver and Logistics Coordination:Provide drivers with relevant support and information, such as directions, site details, and project specifics.Coordinate with drivers and Quality Assurance/Quality Control (QA/QC) teams to resolve issues related to&nbsp; active orders.Monitor driver availability and address scheduling conflicts or issues as needed.Communicate key updates to the Logistics Manager, Dispatch, Operations, Quality Control, and Sales Team.&nbsp;Problem-Solving and Administrative Support:Investigate and develop solutions for operational challenges, including safety concerns, rejected loads, and&nbsp; driver scheduling conflicts.Perform miscellaneous administrative tasks, such as filing, issue investigations, and ticket queries.Senior-Level Responsibilities (as Progression Allows):Train and mentor new personnel, ensuring they understand policies and procedures.Schedule workforce daily to optimize service levels and minimize costs, adhering to the Teamsters Collective&nbsp; Agreement.Assign drivers to appropriate trucks and coordinate with the mechanical team to ensure truck availability.Notify management of additional workforce needs to organize training or provide support for the Valley Area.Monitor daily operational efficiencies and address inefficiencies promptly.Communicate key operational updates to the broader team.Qualifications:&nbsp;Education and Work Experience:High School Diploma or equivalent required.Experience in the construction industry and/or logistics is an asset.Experience in a fast-paced call center with multiple demands and metrics is an asset.&nbsp;Knowledge and Skills:Commitment to a safety-focused culture.Strong interpersonal phone and email communication skills, including a friendly and courteous attitude and&nbsp; the ability to explain issues clearly to customers.Strong written and verbal communication skills. &nbsp;● &nbsp;Exceptional listening and problem-solving skills.Ability to multitask effectively in a fast-paced environment.Effective negotiation, problem-solving, and conflict resolution skills.Strong time management skills with the ability to prioritize multiple tasks.&nbsp;Ability to work well under pressure and adapt to rapidly changing customer priorities.Competency with Microsoft Office Suite and general PC programs.Knowledge of local market geography and addresses. &nbsp;● &nbsp;Proficient typing and data entry skills.Other Requirements:Availability to work flexible schedules, including extended hours (e.g., Saturdays on a rotational basis).Team player with a positive and helpful attitude, able to work well with others in high-pressure situations.Reliable transportation (office location may not be ideal for public transit).Reliable attendance within a flexible work schedule is mandatory.Familiarity with construction sites, concrete products, and industry terminology is desired.Proven ability to work collaboratively across departments and adapt to changing priorities.Proficiency in using current technologies and a demonstrated ability to learn and adapt to evolving tools and&nbsp; systems.As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, may be required.YOUR LAFARGE EXPERIENCE At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Customer Care and Logistics Coordinator

WHO IS LAFARGE? As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions &amp; Products.WHO ARE LAFARGE PEOPLE? Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.ABOUT THE ROLE&nbsp;The Customer Service &amp; Logistics Manager (CSLM) drives customer-focused solutions for the efficient supply of aggregates. Responsibilities include developing long-term material and logistics strategies and overseeing dispatch, shipment, and delivery operations.Shifting from traditional order fulfillment, the CSLM enhances value-added services and leverages digital innovations to improve the customer delivery experience. Acting as an integrator, they collaborate across product lines to ensure seamless logistics solutions. Additionally, they lead or support cross-functional projects to enhance safety, efficiency, and cost-effectiveness.WHAT YOU’LL ACCOMPLISH<ul><li>Enhance safety compliance by ensuring all hired transporters strictly adhere to Lafarge’s safety standards, reducing incidents, and improving workplace safety culture</li><li>Ensure hauler safety compliance by conducting incident investigations, managing the Safe Trucker Program, and overseeing annual orientation and record maintenance</li><li>Establish cost-effective, win-win relationships with transporters to lower freight rates and improve logistics efficiency</li><li>Improve customer service operations by analyzing customer service challenges, implementing solutions and enhancing overall customer experience</li><li>Establish a reliable system for freight rates on zone maps, large projects, and annual supply contracts to maximize profitability and ensure market stability</li><li>Effectively lead scale personnel management, ensuring optimal staffing, training, and scheduling to maintain seamless operations and exceptional service</li><li>Successfully resolve delivery concerns and billing discrepancies by collaborating with internal teams and customers to ensure smooth operations and customer satisfaction</li><li>Lead or contribute to special projects across regions and functions, driving business success, while leveraging digital tools and emerging trends to enhance customer delivery and improve operational efficiency</li><li>Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors</li></ul>WHAT WE’RE LOOKING FOREducation:&nbsp;University Degree Field of Study Preferred:&nbsp;Business Administration, Logistics, or Supply Chain Management Required Work Experience:&nbsp;5 years of relevant work experience Travel Requirements:&nbsp;Up to 40% travel within the Greater Calgary Area Additional Requirements:&nbsp;<ul><li>Strong customer focus and excellent interpersonal skills</li><li>Effective people management and conflict resolution skills</li><li>Excellent problem-solving and analytical skills</li><li>Proficient in clear communication and adept at negotiation</li><li>Proven ability to identify problems quickly, make sound judgments, and establish and implement solutions</li><li>Experience with leveraging new technology to enhance dispatch, logistics, and customer value-added services in transportation management and road safety is preferred.</li><li>Excellent time management, planning, and organizational skills with the ability to handle multiple tasks and priorities, driving them to completion within a fixed time-frame</li><li>Successful candidates must adhere to all safety protocols and proper use of Holcim approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.</li></ul>WHAT WE OFFER<ul><li>Flexible Health &amp; Dental benefits coverage for you and your dependants</li><li>A generous Pension Plan designed to support you through various stages of your career and life</li><li>Access to voluntary programs like RRSP and TFSA for future financial planning</li><li>Healthy Living support through an Employee and Family Assistance Program (EFAP), offering confidential assistance for work, health, or life challenges</li><li>Easy access to mental health and well-being support</li><li>Service recognition awards to celebrate your contributions</li><li>Perks &amp; discounts on a variety of products and services</li><li>Access to online learning platforms, financial educational assistance, and a culture that fosters career growth and opportunities</li><li>Financial support for new parents beyond statutory benefits</li><li>An inclusive and welcoming environment where everyone can be themselves</li><li>A collaborative work culture in a supportive and team-oriented work environment</li><li>Company-provided personal protective equipment ensuring your safety and comfort on the job where applicable</li></ul>As part of our dedicated focus on the health and safety of all employees, a pre-employment medical, including drug and alcohol testing and a criminal record check, will be required.YOUR LAFARGE EXPERIENCE At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

2 Customer Care Manager / Customer Service Manager Jobs