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Why Join our Team? At Vallen, we embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates. When you join Vallen, you become part of our winning team. Our vast network of connections is here to help you transform your job into a career. Vallen is an industry leader in delivering flexible supply chain solutions while creating value for our customers, our supply partners, and our associates.An exciting opportunity has become available to join our team as a Territory Manager. The role is created for the purpose of generating new sales (market share and share of wallet), managing the relationship and performance of existing assigned accounts, and to manage and maximize the profitability of accounts.Key Responsibilities:• New Business - Solicit leads (including assigned leads) to generate new business/accounts within the territory and/or new categories within existing accounts. New business growth is expected to be a minimum of 30% of the TM’s selling time and activities (excluding administrative time). The time factor will be adjusted with sales leadership for new (newer) territories.• Managing Current Customer Base - Managing existing customer business is expected to be a maximum of 55% of the TM’s selling time and activities. • Full understanding of the current business relationship, including product category business, Vallen Safety Services (VSS) business, along with general service requirements. • Full understanding of account penetration and detailed planning (including annual plans) to solicit enhanced share of wallet. • Understanding of account profitability, with ongoing plans for profit maximization. • Manufacturer relationship management, including deep knowledge of specific fit within the territory, key market strengths, and planning for joint supplier selling or leading manufacturer selling efforts on Vallen’s behalf within the territory. • Full management of the territory within Vallen’s Customer Relationship Management (CRM) system, including customer planning, sales tracking, territory planning (including support teams), and full traceability of activity. • Territory Manager to manage a maximum of fifty accounts per territory. • Accounts must have a minimum current sales threshold of $25,000/year or represent the potential to achieve $25,000/year within 24 months.• Administrative Requirement: Administrative and general functions and requirements are expected to be a maximum of 15% of the TM’s calendar time and activities.• Customer proposals, quotations, information requests, etc. Quotations to be worked through the branch support team or corporate contracts teams (major requests).• Trade Shows and Conferences as directed and required.• Preparing reports for marketing and sales and staying current with expense reporting and CRM requirements.• Product training - Keeping up to date on new products, services, procedures, and tools, through supplier and Vallen events. • General • Read, understand, and follow Vallen’s health, safety, and environment policies and all applicable OH&amp;S legislation/regulations. • Actively participate in Vallen’s health and safety management system, including compliance training, audits, assessments, safety meetings, and inspections • Identify, control, and report workplace hazards including following WHMIS/TDG requirements and reporting near misses. • Report workplace injuries immediately and participate in any return-to-work programs or requirements. • Be fit for duty and physically capable of performing all required tasks. • Other duties as required.Required Qualifications:<ul><li>High School Diploma required.</li><li>Post Secondary courses in Sales and/or Marketing an asset.</li><li>Product knowledge or industry experience an asset.</li><li>3-5 years related experience.</li></ul>IND123Stay up to date with Vallen, and follow us on <a href="https://www.linkedin.com/company/vallencanada/" target="_blank">LinkedIn</a>, <a href="https://www.facebook.com/VallenCanada" target="_blank">Facebook</a>, <a href="https://twitter.com/VallenCanada" target="_blank">Twitter</a>, <a href="https://www.youtube.com/vallencanada" target="_blank">Youtube</a> and <a href="https://www.instagram.com/vallencanada/" target="_blank">Instagram</a>. Equal Opportunity Employer - Ethnically and Culturally Diverse/Females/Veterans/Disabled/Sexual Orientation/Gender Identity

1 Customer Care Manager / Customer Service Manager Job