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Stream-Flo Industries Ltd.&nbsp;is currently seeking a full-time permanent Desktop Support Technician&nbsp;to join our team in&nbsp;Edmonton, AB.As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of computer systems, and resolving hardware and software issues.Key Position Functions:<ul><li>Respond to and resolve user requests and issues via phone, email, or in person.</li><li>Install, configure, and maintain computer hardware, software, and peripherals.</li><li>Troubleshoot and resolve hardware, software, and network problems.</li><li>Assist with the setup and deployment of new computers and equipment.</li><li>Perform routine maintenance and updates on computer systems.</li><li>Document issues and resolutions in the ticketing system.</li><li>Provide support for remote users.</li><li>Collaborate with other IT team members to ensure seamless operations.</li><li>Creates both end-user and IT documentation for simple procedures.</li><li>On a rotating shift basis, provides 24x7 telephone support to local and remote users via On-Call cell phone.</li><li>May travel to remote office locations to provide on-site support.</li></ul>Preferred candidates will possess a combination of the following:<ul><li>Diploma from a recognized technical school.</li><li>Good working knowledge of modern Windows operating systems.</li><li>Good understanding of Microsoft Windows networking concepts including Active Directory.</li><li>Previous experience in a customer service or technical support role is an advantage.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to learn and adapt to new technologies and processes.</li></ul>What Stream-Flo offers YOU:<ul><li>Competitive compensation package, including a RRSP match program, profit sharing program, dental care, vision care, and extended health care</li><li>Job security: have peace of mind working for a stable company that has been in business for over 60 years!</li><li>Flexible work hours available after 6 months of employment</li><li>The chance to work for a global leader while enjoying the benefits of a privately-owned business</li><li>A team-first positive working environment where ingenuity and entrepreneurial thinking are rewarded with career advancement opportunities</li></ul>Work Conditions:<ul><li>Monday to Friday, 8 hour days</li><li>On a rotating shift basis, provides 24x7 telephone support to local and remote users via On-Call cell phone.</li><li>Flexible work hours available after 6 months of employment</li></ul>Stream-Flo Industries Ltd. is a privately owned and operated Canadian manufacturer of wellhead, production gate valve and check valve equipment.&nbsp; Since our inception in 1962, we have become a recognized leader for our superior technology, innovative designs and top quality products.We thank all applicants for their interest, however only those candidates identified for further consideration will be contacted.&nbsp;

Master Flo Valve Inc

Master Flo Factory Tour

Desktop Support Technician

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Summary:This position reports into the Director, Digital Management &amp; Product Growth and supports Direct Energy’s efforts to strengthen its leadership in innovative offerings within Alberta residential and small commercial retail energy market.This role is responsible for supporting product innovation initiatives across various customer acquisition and communication channels, particularly digital platforms. The individual will collaborate closely with product managers to articulate user journeys and enhance the customer experience by effectively communicating end-to-end user experiences throughout the product lifecycle. This position involves transforming ideas into essential design artifacts, including user journey maps, wireframes, prototypes, and high-fidelity designs. By applying human-centered design principles, engaging experiences will be created to meet user needs and drive conversion. Additionally, this role will support product development, ensuring that features, benefits, and value propositions align with targeted segments, playing a key role in the successful launch and evolution of products.Essential Duties/Responsibilities:<ul><li>Adopts a human-centered and iterative design approach, collaborating with teams to transform complex problems into effective design solutions.</li><li>Creates comprehensive product design plans using human-centered and design thinking methodologies.</li><li>Works effectively with cross-functional teams, partnering with product management &nbsp;and engineering to conceptualize, build, and ship highly usable products that customers love to use.</li><li>Produces product design blueprints, illustrated journey maps, and concept designs, product prototypes, empathy maps, and value proposition proposals for the creation and evolution of&nbsp;energy and non-commodity products.</li><li>Develops the ability to lead discovery work autonomously, typically with guidance and support from management.</li><li>Crafts engaging and user-friendly experiences by leveraging user research, interaction design, and visual design principles.</li><li>Competent in user experience design research</li><li>Exhibits strong core design skills with an interest in developing and exploring additional skills, such as prototyping, visual design, and data manipulation/visualization)</li><li>Translates product strategy into detailed and presentable requirements, prototypes, wireframes, and high-fidelity designs.</li><li>Creates product strategy documents that outline business cases, high-level use cases, and technical requirements.</li><li>Defines and articulate the vision for product design and user experience.</li><li>Other duties as assigned</li></ul>Working Conditions:<ul><li>Primarily an office environment.</li><li>Some overtime is required as special projects arise.</li><li>Some travel &lt;10%</li></ul>Minimum Requirements:<ul><li>A post-secondary degree, college diploma, or equivalent years of work experience in product design, UX service design, or a related field</li><li>Bachelor’s degree or requirement years of experiences in UX design, design strategy, human interaction, or behavioral science, or related disciplines</li><li>Minimum of 5+ years of experience in UX/UI product design or equivalent UX design experience&nbsp;(service design)</li><li>A diverse portfolio of work highlighting cutting-edge product design work, demonstrating a deep understanding of customer needs and unique approaches to problem solving.</li><li>Proficient in a variety of methods to convey ideas and concepts using various UX/UI&nbsp;collaboration tools; experience in Figma preferred.</li><li>Ability to conceptualize and ideate through iterative prototyping, thinking in terms of journeys, not screens.</li><li>Understands and can work with core design strategy and service design methods and processes.</li><li>Experience working with human-centered design to help a team develop and deliver new products, services, and experiences.</li><li>Hands-on experience in designing for a variety of digital touchpoints and non-digital channels.</li><li>Confident in presentation skills and building well-structured presentation decks.</li><li>Effective in communicating design decisions and rationale to teams.</li><li>Experienced with prototyping tools and skills for rapid prototyping.</li><li>Develops the ability to influence and advocate for design solutions through storytelling and context setting.</li><li>An influencer who values collaboration over their individual ideas, iterates quickly based on data, and delivers recommendations and analysis that effectively communicate the customer experience.</li></ul>Additional Knowledge, Skills and Abilities:<ul><li>Teamwork and cross-functional leadership skills</li><li>Problem definition and solving skills.</li><li>Excellent communication skills: can effectively communicate with internal groups on ideas and resolves issues</li><li>Collaborative approach to issues and problems</li><li>Ability to manage multiple complex projects simultaneously.</li><li>Ability to use good judgment to make recommendations and decisions.</li></ul>Physical Requirements:<ul><li>Occasionally requires lifting as appropriate to perform duties and responsibilities.</li><li>Position requires employee to work using a laptop/computer screen.</li></ul>NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to <a href="mailto:careers@nrg.com" target="_blank">careers@nrg.com</a> if you have any questions.

Product Designer

Job Summary:&nbsp;This position is part of NRG’s Retail Services Group and is responsible for ensuring quality collections services are delivered by Dunning Operations Representatives.&nbsp; The primary role of this position is under general direction to handle complex collections and dunning analysis, special projects, and find ways to maximize company revenue and minimize bad debt.Essential Duties/Responsibilities:Use Analytical skills to review A/R aging reports and identify areas in need of concentration.Recommend solutions to prevent excessively aged accounts.Recommend and manage collections policies and procedures for residential and commercial accounts.Collect data from internal and external sources to facilitate meaningful analysis.Provide support for daily activities and reporting of disconnect and dunning activity.Coordinate activities necessary to resolve escalated disconnects.Provide innovative solutions and make recommendations to all levels of management.Have a general knowledge and understanding of the SAP dunning process to enable user acceptance testing of dunning changes.Be able to trace accounts through the dunning process and troubleshoot issues.Perform user acceptance testing under the direction of the Operations Manager.Perform other duties as assigned.Working Conditions:Hybrid fast-paced office environment with a high-volume workload.Some overtime is required as special projects arise.Travel (minimal).Minimum Requirements:Bachelor’s degree in business, Accounting, or Computer Science required from an accredited four-year university; 2 years’ experience as a Business Analyst can substitute for a degree.Minimum five (5) years’ experience in back-office operations and demonstrated abilities in problem-solving and team projects. Knowledge of the utility and/or deregulated energy industry is a plus. SAP/CCS/ERM processing knowledge is desired.Proficient in MS Office applications, especially Excel.Preferred Qualifications:1-year previous experience as a Business Analyst is strongly preferred.Knowledge of the utility industry.Knowledge of the energy market.Working knowledge of SAP CCS/FICA system.Advanced Excel Skills.Additional Knowledge, Skills, and Abilities:Ability to work effectively in a team-oriented environment.Demonstrated self-starter who can operate and perform assigned tasks with minimal supervision or direction.Ability to use fundamental math daily (add, subtract, multiply, divide, and calculate percentages).Able to not just produce data, but to analyze trends and make recommendations.Outstanding initiative.Excellent written and oral business communication skills.Proficient with standard office workstation technology, including Microsoft Office suite of software tools.Physical Requirements:Lifting as appropriate to perform duties and responsibilities.

Business Operations Analyst

If you are an experienced Cyber Security Analyst&nbsp; professional looking to enjoy a work-life balance, then please read on.Precision Drilling has a hybrid opening for a Cyber Security Analyst eager for fresh challenges and development toward potential future career growth as our business continues to innovate and grow.Working for Precision Drilling means being immersed in a supportive culture that recognizes you as a strategic player in Precision Drilling's future. We are a large company with a family feel, where you will collaborate with leadership and your colleagues across the organization.Combined with a competitive remuneration package, you will enjoy the advantages of:A comprehensive benefits package includes:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Medical, dental, prescription drug, life insurance, Pension match, long-term disability coverage, a free fitness membership steps away from our offices, and product discount programs.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A casual work environment where you can expect to enjoy a work-life balance that promotes personal health, well-being, and family life!&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Personal development to grow your career with us based on your strengths and interests.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Precision has a competitive vacation and PTO offering including afternoons off before a long weekend.Summary&nbsp;The Senior Cyber Security Analyst will have primary responsibility for implementing, managing, and supporting security solutions and procedures within Precision. The successful candidate must have a strong working knowledge of threat &amp; vulnerability management, security event monitoring, risk analysis, and incident response. The selected individual will also support other IT teams by providing subject matter expertise and ensuring security best practices are implemented across the IT environment.Responsibilities&nbsp;<ul><li>Manage the existing security technology stack, including EDR/XDR, EPM, PAM, Email Security, Firewall, Web Filtering, Traffic Inspection, IDS/IPS, vulnerability scanners, and logging agents</li><li>Oversee and collaborate with the Managed Detection &amp; Response (MDR) provider to ensure effective 24/7 monitoring of the IT environment and serve as an escalation point for all ticketed security incidents</li><li>Responsible for initial incident response and investigations and supporting resolution of issues or outages affecting the IT environment</li><li>Perform threat and vulnerability management, working with IT infrastructure teams and other business units to ensure that vulnerabilities are addressed promptly and that related processes for patch management and configuration monitoring are effective</li><li>Manage identity security features of the identity provider(s), including Multi-Factor Authentication, Conditional Access, OAuth, and SAML integrations</li><li>Assess for cybersecurity controls maturity and effectiveness, performing internal security assessments of IT systems as required</li><li>Actively participate in information technology audits, collaborating with internal and external audit teams and responding to recommendations</li><li>Contribute to the organizational cybersecurity awareness program, presenting to stakeholders, end users, and occasionally management audiences</li><li>Provide input and guidance into processes for cybersecurity risk management and governance</li><li>Collaborate with IT &amp; vendor management to ensure that new software and services meet the organization's security requirements</li><li>Review changes being made to systems for potential security impacts</li><li>Provide security subject matter expertise to other business units and project groups, ensuring that best practices for security are followed at every stage of project execution</li><li>Paid On-Call required</li><li>Engages regularly with Senior-level business leaders to ensure top-of- Mind IT security</li><li>Participates in quarterly presentations to Senior Leadership, Executives, and/or the Board of Directors</li><li>Supervises vendor performance and contractor resources and ensures they perform competently, and that Precision Drilling receives services aligned with contractual terms and conditions</li><li>Builds and maintains strategic relationships with various departments, external businesses, and partner agencies</li><li>Preparation and/or review of technical solution costs (i.e., high-level project budgets, SOWs, RFQs)</li></ul>Knowledge &amp; Skills&nbsp;<ul><li>Attention to detail in all areas of work</li><li>Excellent time management skills and the ability to prioritize tasks and make decisions with minimal supervision</li><li>Strong organizational, analytical, and execution skills</li><li>Communicates unambiguously and listens effectively&nbsp;&nbsp;</li><li>Ability to present technical material to various stakeholders clearly and concisely</li><li>Strong desire to learn, improve, and assist others</li><li>Ability to explore and research new ideas and contribute innovatively to existing processes or solutions</li><li>Documenting and updating technical procedures, standards, and policies</li></ul>Education&nbsp;<ul><li>5+ years of cybersecurity experience at the enterprise level</li><li>Must have one of the following certifications: CISSP, CCSP, CISA, or CISM</li></ul>Experience<ul><li>Must have strong networking and systems administration fundamentals</li><li>Strong experience working with and/or implementing technologies including but not limited to Microsoft 365, Microsoft Azure, Entra ID, Active Directory, EDR/XDR, EPM, PAM, Email Security, Firewall/NGFW, Web Filtering, Vulnerability Scanners, and logging infrastructure&nbsp;</li><li>Understanding of key cloud computing, virtualization, and containerization technologies</li><li>Experience with security governance frameworks such as NIST, CIS Controls Framework, or ISO 27000 series</li><li>Exposure to the Oil &amp; Gas industry and OT/IACS environments is preferred</li><li>Experience with application security of enterprise SAP products such as S/4HANA and SAP Business Technology Platform (BTP) is also beneficial</li></ul>

4 Information Technology Jobs in Alberta