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Job Summary:Reporting to the&nbsp;Store Manager,&nbsp;the&nbsp;Customer Sales and Service Representative 2 (CSSR 2)&nbsp;is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.Responsibilities:<ul><li>Maximize sales and customer support through best-in-class customer service. Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers.</li><li>Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments.</li><li>Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner. Key holder responsibilities may be required.</li><li>Assist with the accurate and timely shipping and receiving of products (as assigned).</li><li>Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.</li><li>Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.</li><li>Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA’s safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.</li><li>Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard and assists in merchandising decisions</li><li>Assists junior Customer Sales and Service Representatives with minor customer service issues.</li><li>Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.</li></ul>Qualifications:<ul><li>Grade 12 diploma with 3-5 years of related experience.</li><li>Cash handling, computer proficiency, previous customer service experience required</li><li>Agriculture/AgriBusiness or petroleum background, interest, and aptitude.</li><li>Intermediate level of product knowledge.</li><li>Self-motivated with a continuous learning approach about the business of UFA.</li><li>Strong interpersonal and relationship building skills.&nbsp;&nbsp;</li><li>Capable of physical labour; capable of lifting up to 25 kg.</li><li>Warehouse or yard and forklift experience an asset.</li><li>Must remain current with any and all required certifications, including WHMIS and TDG.</li></ul>#IND3You and UFA. Let’s Grow Together.UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.<ul><li>A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.</li><li>Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.</li><li>Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.</li><li>We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.</li></ul>Diversity Equity, and BelongingAt UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact <a href="//officeserv/HR/Recruitment/1-SuccessFactors/careers@ufa.com" target="_blank">careers@ufa.com</a>. Stay ConnectedFollow us on&nbsp;<a href="https://www.linkedin.com/company/ufa-co-operative-ltd/" target="_blank">LinkedIn</a>, <a href="https://www.instagram.com/ufacooperative/" target="_blank">Instagram</a>, and <a href="https://www.facebook.com/UFACooperativeLtd/" target="_blank">Facebook</a>&nbsp;for the latest updates.We thank all applicants for their interest. Only those selected for an interview will be contacted.

Customer Sales and Service Representative

About the RoleWe are seeking a motivated and results-driven Outbound B2B Sales Representative to sell our Software-as-a-Service (SaaS) solutions.The ideal candidate will have excellent communication and negotiation skills, a passion for technology sales, and a proven track record of exceeding sales targets in the SaaS or technology sector. You will proactively reach out to businesses, present software solutions, and drive subscription revenue growth.Base Salary: $50,000/year + commissionsThis position is required to be on-site. &nbsp;Position Details<ul><li>Position Status: Full-Time, Permanent</li><li>Location: Calgary, AB (NE)</li></ul>Duties and Responsibilities<ul><li>Conduct outbound calls and email campaigns to generate new business for our SaaS products.</li><li>Identify and qualify potential business clients and decision-makers.</li><li>Present, promote, and sell SaaS solutions to meet and exceed sales targets.</li><li>Conduct product demos and explain technical features in a clear, compelling way.</li><li>Understand customer needs and recommend appropriate software solutions.</li><li>Prepare proposals, contracts, and sales reports while also maintaining CRM data accurately.</li><li>Collaborate with customer success and technical teams to ensure smooth onboarding and client satisfaction.</li></ul>Qualifications<ul><li>Proven experience in SaaS, technology, or B2B sales (outbound preferred).</li><li>Familiarity with CRM software and Microsoft Office or Google Workspace.</li></ul> &nbsp;Key Competencies<ul><li>Strong verbal and written communications skills with the ability to explain technical solutions to non-technical audiences.</li><li>Ability to deliver presentations and negotiate effectively with potential clients.</li><li>Self-motivated and goal oriented.</li><li>Customer-focused and results-driven.</li><li>Tech-savvy and able to learn new software quickly.</li><li>Strong organizational and time management skills.</li></ul>Benefits &amp; Perks of Working with Us<ul><li>Full comprehensive benefits package including extended health and dental care</li><li>Health and Wellness spending accounts</li><li>Company contribution to your Retirement Savings Plan (RSP)&nbsp;</li><li>Collaborative and energetic workplace culture&nbsp;</li><li>Opportunities for growth within the company through organizational assessments and training</li></ul>All applicants are thanked for their interest.We are an equal opportunity employer and comply with the Personal Information Protection Act (PIPA). By forwarding your resume, you are consenting to the collection and use of your personal information for this job competition. Your information will be kept strictly confidential.&nbsp; &nbsp;

3 Sales Representative Jobs in Canada