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Welcome to the intersection of energy and home services. At Direct Energy, an NRG company, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.directenergy.com" target="_blank">www.directenergy.com</a>. Connect with NRG and Direct Energy on Facebook, LinkedIn, and follow us on Twitter.Job SummaryWe are seeking a strategic and collaborative Agile Program Manager to join our internal support team within the retail utilities sector. This role is instrumental in leading cross-functional initiatives that enhance the performance and integration of Front Office, Mid Office, and Back Office functions. You will work closely with Agile Product Owners, initiative sponsors, and key stakeholders to align product vision, coordinate delivery, and ensure the successful execution and measurement of initiatives. This includes defining and refining product strategies, developing business cases, driving operational improvements, and ensuring that outcomes are aligned with expected business benefits across both regulated and deregulated utility environments.Key ResponsibilitiesStrategic Product Leadership<ul><li>In collaboration with the Leadership team and key stakeholders, develop and maintain product strategy and roadmap for internal tools and processes that support customer operations across both regulated and deregulated utility environments.</li><li>Drive prioritization of initiatives that support customer satisfaction, operational resilience, and compliance with energy market regulations.</li><li>Collaborate with Agile Product Owners to ensure alignment across product backlogs and strategic initiatives.</li></ul>Agile Collaboration &amp; Governance<ul><li>Coordinate across Agile teams and Product Owners to manage dependencies, shared deliverables, and cross-functional planning.</li><li>Lead portfolio-level planning, sprint reviews, and retrospectives to ensure transparency and alignment.</li><li>Support Agile Product Owners in backlog refinement, stakeholder engagement, and delivery execution.</li></ul>Stakeholder Engagement &amp; Communication<ul><li>Act as a key liaison between internal support teams, IT, regulatory affairs, and customer operations.</li><li>Translate strategic business goals into actionable product features and measurable outcomes.</li><li>Provide regular updates to leadership on initiative progress, risks, and value realization.</li></ul>Operational Excellence &amp; Innovation<ul><li>Identify opportunities for automation, digital self-service, and process optimization across the customer lifecycle—from onboarding and billing to issue resolution and disconnection.</li><li>Use data and analytics to inform decisions and track performance against KPIs such as call resolution time, billing accuracy, and customer satisfaction (CSAT).</li><li>Promote a culture of continuous improvement and customer-centric innovation.</li></ul>Benefits Realization &amp; Outcome Measurement<ul><li>Collaborate with initiative sponsors to define success criteria and expected benefits.</li><li>Develop business cases for new initiatives, including cost-benefit analysis, risk assessment, and alignment with strategic goals.</li><li>Measure and report on the realized outcomes of initiatives against planned benefits.</li><li>Use insights to inform future prioritization, continuous improvement, and strategic alignment.</li></ul>Minimum Requirements<ul><li>Bachelor’s degree in Business, Information Systems, or related field.</li><li>5+ years of experience in program management, with at least 2 years in a leadership or coordinating role.</li><li>Proven experience working in Agile environments with multiple product teams.</li><li>Agile certification (e.g., SAFe POPM, CSPO, PMI-ACP).</li></ul>Preferred Skills<ul><li>Master’s degree in Business, Information Systems, or related field.</li><li>Proven ability to build and maintain product roadmaps that align with long-term strategic initiatives.</li><li>Strong skills in negotiating priorities and trade-offs with stakeholders across business and technology teams.</li><li>Demonstrated ability to develop and present business cases that support strategic decision-making and investment planning.</li><li>Experience in developing, tracking, and measuring Objectives and Key Results (OKRs) to drive accountability and performance.</li><li>Experience in the retail utilities industry (electricity &amp; gas), especially in customer operations or internal support functions.</li><li>Strong understanding of contact center operations.</li><li>Experience with customer information systems (CIS) and billing platforms.</li><li>Familiarity with SAP CRM and/or Salesforce for customer relationship and case management.</li><li>Experience with NICE CXone or similar cloud-based contact center platforms.</li><li>Knowledge of utility regulatory compliance and customer protection standards.</li><li>Proficiency with Agile tools (e.g., ADO, Smartsheet).</li></ul>NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.EEO is the Law Poster&nbsp;(The poster can be found at&nbsp;<a href="http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf" target="_blank">http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf</a>)Official description on file with Talent.

Agile Program Manager, Strategic Initiatives

About UsSince 1991, Royal Camp Services has built strong, long-term relationships with both our clients and our staff. We provide remote camp catering and support services across Western Canada. Our Edmonton team is growing, and we’re looking for a dependable and detail-oriented Shipper / Receiver to join our warehouse operations.Responsibilities<ul><li>Operate a forklift and loader to move inventory safely throughout the warehouse and yard</li><li>Accurately pick, pack, and ship goods to remote camp locations</li><li>Receive incoming shipments and verify product quality and quantity</li><li>Perform daily cycle counts of warehouse and yard inventory</li><li>Assist with general warehouse and yard cleaning and organization</li><li>Support other warehouse tasks as assigned</li></ul>Qualifications<ul><li>Minimum 3–5 years of warehouse experience</li><li>Forklift and loader experience preferred</li><li>Valid forklift certification is an asset</li><li>Proficiency in Microsoft Outlook</li><li>Must have reliable transportation (no public transit access to worksite)</li><li>A driver’s abstract and security clearance will be required for the selected applicant.</li></ul>What We Offer<ul><li>Competitive wages based on experience</li><li>Comprehensive benefits package</li><li>Full-time hours with consistent daytime shifts</li><li>Supportive team environment and long-term career potential</li></ul>How to Apply:Please submit your resume and any relevant certifications through our careers page at royalcamp.com. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Shipper / Receiver

A major oil and gas company is seeking a motivated and detail-oriented Administrator / Warehouse Coordinator to join their team in Edmonton. This hybrid role combines administrative responsibilities with hands-on warehouse support. While this is a temporary position, there is strong potential for full-time employment for the right candidate. Key Responsibilities<ul><li>Perform administrative tasks including data entry, processing sales documents, and handling phone inquiries</li><li>Receive, fill, and process warehouse orders accurately and efficiently</li><li>Create and manage purchase orders</li><li>Support day-to-day warehouse and office functions</li><li>Operate a forklift (training provided if required)</li><li>Safely lift and handle materials up to 40+ lbs</li><li>Maintain accurate records, documentation, and inventory tracking</li></ul>Qualifications<ul><li>Previous experience in administration and/or warehouse operations is an asset</li><li>Strong organizational skills with excellent attention to detail</li><li>Effective communication skills, both written and verbal</li><li>Ability to multitask and thrive in a fast-paced environment</li><li>Comfortable balancing both physical and administrative tasks</li></ul> We thank all applicants in advance for your interest in&nbsp;Roska DBO Inc., only those selected for an interview will be contacted. Roska DBO Inc. is a customer-focused operations company with a 30 year track record offering expertise in production and equipment solutions on well sites and facilities. Based in Grande Prairie, Alberta, with a network of locations,&nbsp;Roska&nbsp;serves all of western and northern Canada, plus selected U.S. and international markets, with a primary focus on the Alberta/ B.C. region. In addition to fulfilling the contract operating needs of oil and gas producing, midstream and pipeline companies,&nbsp;Roska&nbsp;Designs,&nbsp;uilds and&nbsp;Operates well-site facilities, rents equipment and provides Production Testing and flowback services using a company-owned well testing fleet. &nbsp;When you join the&nbsp;Roska Team, the sky is the limit!

3 Supply Chain / Procurement / Logistics Jobs in Edmonton, AB, Canada