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Job Summary:Reporting to the&nbsp;Store Manager,&nbsp;the&nbsp;Customer Sales and Service Representative 2 (CSSR 2)&nbsp;is responsible for serving and assisting customers in the selection and purchase of goods and services to meet their needs. The Representative provides service in accordance with UFA’s Customer Service Policy and initiates and/or implements corrective action as required to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. This position will cross-train in multiple functions of the store or site.Responsibilities:<ul><li>Maximize sales and customer support through best-in-class customer service. Provide prompt service and assistance to UFA’s customers in a friendly and courteous manner either in person or over the phone. Responsible for CRM (Customer Relationship Management) with regular UFA customers.</li><li>Ensure that sales leads are either executed to outstanding customer service standards or are transferred to an outbound sales representative for completion. Ensure accuracy and efficiency with sales and receipts, and in balancing cash as directed. Prepare billings for customers and process payments.</li><li>Perform opening/closing balancing cash procedures including paper flow in an accurate and timely manner. Key holder responsibilities may be required.</li><li>Assist with the accurate and timely shipping and receiving of products (as assigned).</li><li>Perform maintenance on inventory or cycle counts including trouble shooting/problem solving, as directed.</li><li>Ensure store, yard, site, warehouses, and exterior locations are clean, neat, well organized, and in compliance with UFA’s safety and operational standards.</li><li>Manage eCommerce customer requests to ensure eCommerce service levels and KPIs are maintained. Review, pick, pack, label and confirm orders using eCommerce related systems, workflows and processes. Ensure eCommerce order storage areas are clean, neat, well organized and in compliance with UFA’s safety and operational standards. Perform daily balancing of eCommerce orders including paper flow.</li><li>Responsible for “Own the Aisle” area of assigned responsibility in store to ensure UFA merchandising and inventory standards are consistently maintained or equivalent assigned area of responsibility in UFA yard and assists in merchandising decisions</li><li>Assists junior Customer Sales and Service Representatives with minor customer service issues.</li><li>Assist with special projects, such as other support for other agency sites, farm stores, farm shows, trade fairs, etc.</li></ul>Qualifications:<ul><li>Grade 12 diploma with 3-5 years of related experience.</li><li>Cash handling, computer proficiency, previous customer service experience required</li><li>Agriculture/AgriBusiness or petroleum background, interest, and aptitude.</li><li>Intermediate level of product knowledge.</li><li>Self-motivated with a continuous learning approach about the business of UFA.</li><li>Strong interpersonal and relationship building skills.&nbsp;&nbsp;</li><li>Capable of physical labour; capable of lifting up to 25 kg.</li><li>Warehouse or yard and forklift experience an asset.</li><li>Must remain current with any and all required certifications, including WHMIS and TDG.</li></ul>#IND3You and UFA. Let’s Grow Together.UFA is one of Canada’s largest and most progressive agricultural co-operatives. We’re a multi-billion-dollar organization that offers the products, services, and support our 127,000+ members need to build, grow and succeed. While our roots will always be in agriculture, we’re proud to support the industries and communities that drive Western Canada’s economy. We need your skills, expertise and ideas to help us keep growing.<ul><li>A Business with a Purpose - Join a member-owned co-operative with a mission that matters: improving the well-being of our members, helping them feed the world, and enabling investment in local communities.</li><li>Recognized and Rewarded for Your Performance - At UFA, success is shared. You’ll own your work and be recognized for both individual and organizational results.</li><li>Work-Life Success - We prioritize safety, respect your time, and offer flexible options and comprehensive benefits to support your life inside and outside of work.</li><li>We Help Each Other Grow - Our collaborative culture fosters growth through hands-on experience, mentorship, training, educational support, and diverse career paths.</li></ul>Diversity Equity, and BelongingAt UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact <a href="//officeserv/HR/Recruitment/1-SuccessFactors/careers@ufa.com" target="_blank">careers@ufa.com</a>. Stay ConnectedFollow us on&nbsp;<a href="https://www.linkedin.com/company/ufa-co-operative-ltd/" target="_blank">LinkedIn</a>, <a href="https://www.instagram.com/ufacooperative/" target="_blank">Instagram</a>, and <a href="https://www.facebook.com/UFACooperativeLtd/" target="_blank">Facebook</a>&nbsp;for the latest updates.We thank all applicants for their interest. Only those selected for an interview will be contacted.

Customer Sales and Service Representative

Roska DBO Inc. is currently seeking an&nbsp;Office Administrator&nbsp;for our busy client located in St. Albert, AB.&nbsp; This position is a maternity leave role that is estimated to last 12-18 months.&nbsp; The Administrator will support the Well Servicing Department,&nbsp; it is an office-based position on a Monday to Friday, 8 hours per day schedule. &nbsp; Responsibilities:<ul><li>Provide administrative support with data entry, document review, Invoicing</li><li>Preparation of reports</li><li>Data input and analysis</li></ul> &nbsp;Qualifications:<ul><li>2+ years administration experience&nbsp;</li><li>Proficient knowledge of Microsoft Office, including but not limited to Microsoft Excel, Word, PowerPoint, Outlook and Adobe with the capability to learn new programs quickly.</li><li>Experience with Open Invoice, PM Suite and Maximo considered an asset&nbsp;</li><li>Preference given to those with post secondary education in office administration or other relevant continuous education</li><li>Excellent communication and interpersonal skills</li><li>Detail orientated</li><li>Highly organized and able to multitask</li><li>Critical thinking, decision making and problem-solving skills.</li><li>Must be a self-starter and team player</li></ul> Successful candidates must be willing to undergo pre-employment screening and must be legally eligible to work in Canada. We thank all applicants in advance for your interest in Roska DBO Inc., only those selected for an interview will be contacted. &nbsp; Roska DBO Inc. is a customer-focused operations company with a 30 year track record offering expertise in production and equipment solutions on well sites and facilities. Based in Grande Prairie, Alberta, with a network of locations, Roska serves all of western and northern Canada, plus selected U.S. and international markets, with a primary focus on the Alberta/ B.C. region. Our Workforce Solutions group works with customers across western Canada to recruit qualified candidates for assignments ranging from emergency callouts to longer term contingent workforce solutions. Our customers rely on us for operational staff, including plant/field operators, turnaround staff, administration and camp support staff. In addition to fulfilling the operating needs of oil and gas producing, midstream and pipeline companies, Roska operates, designs and builds well-site facilities, rents equipment and provides production testing and flowback services using a company-owned well testing fleet. When you join the Roska team, the sky is the limit!

2 Temporary Jobs