field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Precision Drilling has an onsite opening for a Technical Support Analyst, Intermediate, eager for fresh challenges and development that could pave the way for future career growth as our business continues to innovate and grow.&nbsp;Joining Precision Drilling means joining a supportive culture that values your role as a key contributor to our future. As a large company with a close-knit atmosphere, you’ll collaborate closely with leadership and colleagues throughout the organization.&nbsp;Combined with a competitive remuneration package, you will enjoy the advantages of:&nbsp;Medical, dental, prescription drug, life insurance, Pension match, long-term disability coverage,&nbsp;and product discount programs.&nbsp;A casual work environment where you can expect to enjoy a work-life balance that promotes personal health, well-being, and family life!&nbsp;Personal development to grow your career with us based on your strengths and interests.&nbsp;Precision offers competitive time off packages as applicable.&nbsp;&nbsp; Summary&nbsp;&nbsp;The Intermediate Service Desk Analyst is responsible for providing strong technical support to ensure an efficient IT environment for users. This role involves managing and resolving complex support requests, troubleshooting various issues, and maintaining and improving IT systems. The Intermediate Service Desk Analyst ensures operational efficiency and high customer satisfaction. The Intermediate Service Desk Analyst role is critical for providing continuous support for complex IT issues. This includes participation in the on-call rotation to ensure comprehensive coverage beyond standard business hours. The role encompasses a holistic approach to IT support, covering communication, hardware/software management, ticketing, troubleshooting, and process improvement to maintain a reliable and efficient IT environment.&nbsp;Responsibilities&nbsp;&nbsp;Manage and resolve support requests, technical issues, and incidents effectively&nbsp;Possess a strong understanding of IT systems, infrastructure, and troubleshooting&nbsp;Capture, process, and resolve desktop application and hardware issues with attention to detail&nbsp;Prioritize and analyze user issues to assess urgency accurately&nbsp;Prepare hardware for recycling following data protection policies&nbsp;Track and maintain accurate inventory and asset records&nbsp;Escalate tickets as needed, providing guidance to ensure timely resolution&nbsp;Organize and prioritize daily tasks and projects effectively&nbsp;Document all work performed within the ticketing system&nbsp;Ensure customer satisfaction through professional communication and problem-solving&nbsp;Provide status updates to management and end-users per SLAs&nbsp;Support customers on various applications and manage accounts and permissions effectively&nbsp;Knowledge &amp; Skills&nbsp;&nbsp;Solid understanding of IT systems, hardware, and software&nbsp;Proficient in Windows and macOS configuration and management&nbsp;Competent in Microsoft Office Suite and productivity tools&nbsp;Knowledgeable in networking concepts like VPNs, Wi-Fi, and IP addressing&nbsp;Skilled with remote desktop tools and software deployment platforms&nbsp;Familiar with call tracking and ticketing systems for user request management&nbsp;Strong communication skills to convey technical information clearly to non-technical users&nbsp;Excellent customer service orientation, maintaining professionalism under pressure&nbsp;Analytical problem-solving skills and ability to escalate complex issues when needed&nbsp;Strong organizational skills, including task prioritization and accurate documentation&nbsp;Adaptable to new technologies and eager to learn additional skills&nbsp;Physically capable of lifting equipment up to 30 lbs. and traveling to sites when required&nbsp;Education&nbsp;&nbsp;Post-secondary education in an IT-related discipline&nbsp;Experience&nbsp;&nbsp;2-4 years experience within an IT support desk working in a team-oriented, collaborative environment&nbsp;A+, HDI Desktop Support Technician and Laptop/Desktop certification is desirable&nbsp;

Precision Drilling Corporation

Technical Support Analyst

ROLE STATEMENT: This role will work with a dedicated team utilizing our well established system of over 10 years and installed on more than 500 units. They will play an important part in new equipment control features, enhancing safety shutdown systems and updating end user applications with new features. As controls are designed specific for CWS, the potential candidate must be a self-starter, excited to learn and open to new approaches in communications, controls and HMIs.OUR CULTURE:Calfrac, we believe in being an integral part of the communities where we operate and we support a variety of giving activities throughout the year. Our support falls under two main areas: volunteering or donation. Whenever possible, the initiatives and organizations we undertake to promote and support fall into the following categories: Environment, Education, Indigenous, Social Services, Arts &amp; Culture and Community Sport.SPECIFIC ACCOUNTABILITIES:<ul><li>Assist with the planning of new software projects</li><li>Maintain and modify existing applications on their own as well as under direction from senior staff members</li><li>Assume responsibility for ongoing data architecture for product</li><li>Create and / or assist with creation of software from small modules to entire projects as required</li><li>Document all work and maintain appropriate version controls</li><li>Implement software changes in existing fleet</li><li>Provide effective communication with team for continuous improvement initiatives</li></ul> KEY ATTRIBUTES AND COMPETENCIES:<ul><li>Highly motivated, providing products of a high quality</li><li>Demonstrated aptitude for learning new technologies and programming languages</li><li>Able to effectively communicate technical concepts to other technical staff members</li><li>Able to interface with professional service staff and other non-technical members of the organization</li><li>Comfortable in a time-sensitive, project driven, team based environment</li><li>Ability to challenge assumptions backed by a strong business acumen and strong interpersonal skills</li><li>Ability to handle multiple projects and priorities with a high attention to detail</li><li>Able to thrive in a rapidly changing environment</li><li>Team player with the ability to conduct work with utmost confidentiality and professionalism</li><li>Works and inspires others to work at high performance levels</li></ul> EDUCATION AND EXPERIENCE:<ul><li>Bachelor of Science in Computer Science or equivalent on-the-job experience is preferred</li><li>Firmware experience</li><li>Embedding programming</li><li>&nbsp;PLC and Assembly</li><li>Ability to work with Linux based platforms</li><li>Microcontroller programming will be considered a key asset</li><li>Proficient in C++ and C# programming languages</li><li>SQL and OPC UA Experience</li></ul>We would like to thank all applicants for applying to this role but only those candidates selected for an interview will be contacted.

Calfrac Well Services Ltd

CONTROL SYSTEM DEVELOPER

Stream-Flo Industries Ltd.&nbsp;is currently seeking a full-time permanent Desktop Support Technician&nbsp;to join our team in&nbsp;Edmonton, AB.As a Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring the smooth operation of computer systems, and resolving hardware and software issues.Key Position Functions:<ul><li>Respond to and resolve user requests and issues via phone, email, or in person.</li><li>Install, configure, and maintain computer hardware, software, and peripherals.</li><li>Troubleshoot and resolve hardware, software, and network problems.</li><li>Assist with the setup and deployment of new computers and equipment.</li><li>Perform routine maintenance and updates on computer systems.</li><li>Document issues and resolutions in the ticketing system.</li><li>Provide support for remote users.</li><li>Collaborate with other IT team members to ensure seamless operations.</li><li>Creates both end-user and IT documentation for simple procedures.</li><li>On a rotating shift basis, provides 24x7 telephone support to local and remote users via On-Call cell phone.</li><li>May travel to remote office locations to provide on-site support.</li></ul>Preferred candidates will possess a combination of the following:<ul><li>Diploma from a recognized technical school.</li><li>Good working knowledge of modern Windows operating systems.</li><li>Good understanding of Microsoft Windows networking concepts including Active Directory.</li><li>Previous experience in a customer service or technical support role is an advantage.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li><li>Willingness to learn and adapt to new technologies and processes.</li></ul>What Stream-Flo offers YOU:<ul><li>Competitive compensation package, including a RRSP match program, profit sharing program, dental care, vision care, and extended health care</li><li>Job security: have peace of mind working for a stable company that has been in business for over 60 years!</li><li>Flexible work hours available after 6 months of employment</li><li>The chance to work for a global leader while enjoying the benefits of a privately-owned business</li><li>A team-first positive working environment where ingenuity and entrepreneurial thinking are rewarded with career advancement opportunities</li></ul>Work Conditions:<ul><li>Monday to Friday, 8 hour days</li><li>On a rotating shift basis, provides 24x7 telephone support to local and remote users via On-Call cell phone.</li><li>Flexible work hours available after 6 months of employment</li></ul>Stream-Flo Industries Ltd. is a privately owned and operated Canadian manufacturer of wellhead, production gate valve and check valve equipment.&nbsp; Since our inception in 1962, we have become a recognized leader for our superior technology, innovative designs and top quality products.We thank all applicants for their interest, however only those candidates identified for further consideration will be contacted.&nbsp;

Master Flo Valve Inc

Master Flo Factory Tour

Desktop Support Technician

3 Information Technology Jobs