Account Manager - Manufacturing (Canada)

Reporting to the Sales Manager, the Account Manager is responsible for developing and maintaining customer relationships for the purpose of selling Argus’ custom manufacturing capabilities and services in North America and Overseas. They will provide support, direction and expertise in developing the sales and marketing strategic direction.

Who We Are:

Argus is an employee-owned organization that embraces diversity and the benefits it brings. Innovation and progress are achieved through valuing the ideas of our people, two-way communication, and being open to change.  Please visit the ‘About Us’ and ‘Careers’ sections of our website to learn more.

RESPONSIBILITIES:

Role accountabilities include, but are not limited to:

Sales & Account Management:

• Identify key sales opportunities for Argus Machine through networking, building relationships, and market knowledge/ research.
• Build and nurture productive customer relationships that show promise for Argus and our growth.
• Utilize market research to identify and validate opportunities. Explore and analyze global markets while effectively managing risk.
• Implement sales action plans for targeted markets and customers. Communicate actions and updates to the Sales Manager.
• Monitor and report on sales opportunities and performance to established and published KPIs.
• Manage account performance through open order reporting, meetings, and site visits.
• Filter new quotation opportunities before they are provided to estimating, help set priorities as needed, and follow quotation queue to meet customer expectations.
• Manage sales quotations, follow-ups, leads, and opportunities through Argus’ ERP system.
• Report weekly in writing on Sales activities and account performance to the Sales Manager, providing additional updates to Leadership as requested.
• Identify new or expanded opportunities for revenue generation and strategic partnerships.
• Develop/leverage successful long-term client relationships to sell additional products and services.
• Perform presentations to audiences at all levels of industry, from the field to E.P.C.s, End Users, and at conferences.
• In conjunction with the Senior Customer Service Representative, complete and respond to customer satisfaction surveys. Continuously monitor customer satisfaction levels and correct processes that are directly impacting negative feedback.
• Define marketing requirements and provide input on the development of marketing tools and trade show materials.
• Maintain cohesive relationships with all internal stakeholders, such as inside sales, engineering, production, procurement, and the senior leadership team.
• Provide ongoing account management support to clients, ensuring customer satisfaction.
• Meet regularly with the Sales Manager to analyze, discuss, and provide constructive feedback on sales performance. Provide input on market opportunities and future market development goals.
• Accurately maintain a database (e.g., CRM, Excel) of prospective/ current customer information.

Tools and Processes:

• Maintain a level of technical and product knowledge in order to support customers effectively.
• Adhere to the Quotation and follow-up process, ensuring that KPIs are met and that the effectiveness of the process is evaluated.
• Ensure you are trained on and deliver Argus Standard Operating Procedures (SOP) and processes for the department. Identify opportunities for improvement.
• Utilize PowerBI and Dynamics AX to understand account activity and performance to budget.

POSITION QUALIFICATIONS AND EXPERIENCE:

• Technical training or post-secondary education in Business Management is preferred.
• Minimum 10 years of experience in sales & marketing, preferably in a Manufacturing environment, with proven results.
• Demonstrated strong interpersonal, communication, organizational and Project Management skills.
• Strong leadership and training skills are required to articulate Argus' vision, goals, and corporate objectives to our Distribution Partners Network.
• Able to work effectively with internal and external customers.
• Competent in using Microsoft Office Suite, Adobe, computer software related to business operations (ERP) and CRM systems.
• Working knowledge of Microsoft AX preferred.
• General knowledge of products and services in the oil and gas industry.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• This is an in-office position requiring extended sitting & computer use.
• Working wearing personal protective as required.
• Approximately 60% of the role will be spent traveling.

At Argus, our core values are more than just words, they’re a way of life. We have a strong company culture; as we continue to grow, we strive to ensure that our culture remains the same. Our values can be found on the About Us section of our website. Please make sure our core values resonate with you before you apply to work for Argus as they communicate a minimum standard of behaviour that you will be held to.

Our core competencies and company benefits information can be found on our careers page.