Billing Administrator

About the Role 

We’re Hiring for a Billing Administrator to join our team in Calgary, AB. This role is 80% in office with 20% flexibility to work from home. 

We are looking for a new team member to be part of our growing company – someone who enjoys a fast-paced environment like LodgeLink. You will be responsible for reviewing data throughout our invoicing processes, billing customers, and working alongside the team to identify opportunities for improvement.  

The Billing Administrator is an integral part of the LodgeLink team and is responsible for Customer billing and booking cost of goods sold (COGS). You will have a keen eye for detail, working with our commercial team upstream to align customer billing expectations, handling clients account queries, reporting on any issues found during our billing processes, and working with the team to meet billing deadlines. Essential skills for this role include strong interpersonal and communication skills to build quality relationships with the team and with our internal stakeholders. Our values are Agile, Inventive, Dependable, Audacious and Collaborative – and we love our dynamic and inclusive team. 

Duties and Responsibilities: 
 

Billing Processing: 

• Generate invoices based on service usage. 
• Verify invoice accuracy and completeness before sending them to customers. 
• Process customer payments and reconcile accounts. 
• Handle billing inquiries and disputes from customers. 
• Customer invoicing/billing, with an aptitude and desire to take ownership of their work to deliver results. 
• Ability to identify opportunities for improvement as well as present solutions 
• Working cross-functionally to investigate and resolve billing issues. 
• You will be a quick learner, while working across the organization to make a positive impact and meet our customer’s billing requirements and timelines. 

Additional Responsibilities: 

• Compliance: Ensure that billing practices comply with relevant regulations and industry standards. 
• Error Escalations: Raising tickets regarding billing data errors and keeping track for timely resolution. 
• Customer Service: Provide excellent customer service by responding promptly to billing inquiries and resolving issues effectively. 
• Teamwork: Collaborate with other departments within LodgeLink to ensure accurate and timely billing. 

Qualifications: 

• High school diploma or equivalent. 
• Minimum of 2-3 years of experience in billing or accounting. 
• Experience with accounting software and billing systems. NetSuite preferred. 
• Experience in the hospitality or lodging industry is a plus. 
• Strong analytical and problem-solving skills. 
• Attention to detail and accuracy. 
• Excellent organizational and time management skills. 
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook). 
• Ability to work independently and as part of a team. 
• Strong customer service orientation. 
• Knowledge of accounting principles and practices. 
• A positive attitude and willingness to learn new things. 

About LodgeLink 

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better. 

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all. 

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit. 
 

LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:   

• Building a diverse and inclusive team, supporting career growth and development. 
• Competitive base salaries. 
• Share Appreciation Rights program for salaried employees. 
• Paid vacation days and sick days. 
• An employee charitable donation program. 
• Hotel and travel discounts. 
• Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance. 
• Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park 
• Company-hosted events, and a game room.  
• Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more. 
• Free access to the Aspen Properties Fitness Centers. 

 
LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com  

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com 

We are an Equal Opportunity Employer 
 

Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.