Customer Success Representative

We're Hiring a Customer Success Representative! (Hybrid 14-month Contract – Calgary, AB)

This hybrid role is based in Calgary, with 20% work-from-home flexibility. Some travel required.

Are you a natural communicator with strong presentation skills, a knack for building relationships, and a confident phone presence? If so, we want you on our team!

As a Customer Success Representative, you'll be the voice of LodgeLink, helping customers onboard, maximize their experience, and stay engaged. You'll lead product demos, host training sessions, and ensure every customer sees the full value of our platform. Plus, you'll share feedback with our product team to keep improving what we do.

What You’ll Do:

• Lead engaging presentations and demos (online, in-person, and at events)
• Guide customers through onboarding and keep them engaged
• Upsell new features and services
• Work closely with Account Managers and log activities in Salesforce
• Use customer insights to drive retention and product improvements

What You Bring:

• 3+ years in customer success, onboarding, or travel management
• Experience in outbound sales, upselling, and cold calling
• Confident speaking to groups and leading training sessions
• A "can-do" attitude—thriving in a fast-moving, startup environment
• Strong problem-solving and active listening skills
• Tech-savvy, with experience in Microsoft applications (Salesforce is a plus!)

If you’re ready to make an impact and love engaging with people, apply now!

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.

LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Hotel and travel discounts.
• Calgary’s Head Office: Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
  • Company-hosted events, and a game room.
  • Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
  • Free access to the Aspen Properties Fitness Centers.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com