Inside Sales Representative

At Di-Corp, we believe that employees drive our success; our people make the difference.

Di-Corp’s mission to optimize the resource industry is underpinned by a set of core values that help guide us in every decision we make and every action we take. Those values include: Down to Earth, Familial, Growth Mindset, Wellness and Disciplined Agility.

Di-Corp is a leading manufacturer and distributor of specialty chemicals, drilling supplies, tooling and fluids with a mission to optimize the operations of mining, energy, and drilling companies across the globe.

The ideal candidate must possess exceptional communication and interpersonal skills and the ability to work independently and will be responsible for performing inside sales and administrative duties that support the marketing activities to accomplish the division’s strategic performance objectives. This role is hybrid/remote, reporting to the Regional Sales Manager based in North Bay, Ontario.

Employees of Di-Corp enjoy an environment that encourages personal and professional growth, as well as a team of supportive and inspiring colleagues. We are proud to offer competitive compensation, profit sharing and generous health benefits.

Responsibilities:

• Complete export documentation
• Respond to customer inquiries and conduct follow-ups.
• Develop and maintain a broad product knowledge base.
• Build client relationships and provide excellent customer service.
• Assist with the creation of timely and factual customer call reports.
• Coordinate with the International Business Development Manager sales team on pricing and sales strategies.
• Assist Supply Chain in maintaining inventory levels to adequately service customer requirements.
• Facilitate customer orders through our ERP system.
• Provide administrative support to the manager, sales representatives, and customers.
• Track delivery of products to client site; ensure accuracy of orders and timely delivery.
• Facilitate customer freight logistics including sourcing competitive rates, optimum material handling and timely delivery.
• Manage and complete all export documentation required for international shipments.
• Support International Business Development Manager to ensure sales, budgets and revenue goals are met.
• Ensure that activities are conducted according to policy and procedures.
• Meet the operational objectives while complying with the overall corporate goals.
• Maintain a safe working environment and promote health and safety awareness.
• Identify, investigate, and correct unsafe practices.
• Meet set deadlines.
• Other related duties as they arise

Minimum Required Education:

• Post-secondary education in a related field would be considered an asset
• High School Diploma
• Technical experience in mineral exploration drilling is considered an asset

Knowledge, Skills, and Abilities:

• Experience with export documentation
• Exceptional verbal and written communication and interpersonal skills
• Strong attention to detail
• Proficient in Microsoft Office Suite, keyboarding skills of 30+ words per minute
• Maintain and stay current with Export Laws and Regulations
• 3-5 years inside sales or administrative experience
• Respect for and appropriate handling of confidential information

Job Competencies:

• Adaptability: Adapts to change, open to new ideas and responsibilities
• Communication: Communicates well (written and verbal), delivers presentations, has good listening skills
• Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
• Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record
• Productivity: Manages workload, works efficiently, meets goals and objectives

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• RRSP match
• Tuition reimbursement
• Wellness program
• Work from home

Schedule:

• Monday to Friday

Experience:

• Export Documentation: 1 year (preferred)
• Inside Sales: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: Remote