IT and Networking Support Technician

We are seeking a skilled and knowledgeable IT and Networking Support Technician to join our team. As an IT and Networking Support Technician, you will be responsible for providing technical assistance and support to our organization's computer systems, networks, and users. Your primary objective will be to ensure the smooth operation and functionality of our IT infrastructure while resolving any technical issues that arise promptly.

Responsibilities:

1. IT Support: Respond to user inquiries and provide technical assistance and support related to computer systems, hardware, software, and network issues.
2. Troubleshooting: Diagnose and resolve technical problems reported by users, including hardware and software malfunctions, network connectivity issues, and system errors.
3. Maintenance: Perform regular maintenance tasks such as system updates, software installations, and hardware configurations to ensure optimal performance and security of IT infrastructure.
4. Network Administration: Assist in the administration of network infrastructure, including routers, switches, firewalls, and wireless access points. Configure and troubleshoot network connectivity issues.
5. User Training: Train and assist users in the proper use of hardware, software, and network resources. Provide guidance and recommendations to improve users' technology skills.
6. Documentation: Maintain accurate records of IT inventory, technical documentation, system configurations, and user support activities. Update knowledge base and provide user guides or manuals as needed.
7. Security: Implement and maintain security measures, including user access controls, antivirus software, firewalls, and data backup procedures to safeguard the organization's IT assets and sensitive information.
8. Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and other IT staff, to address complex technical issues and implement IT projects.
9. Stay Up-to-Date: Continuously update knowledge and skills in IT and networking through self-learning, professional development opportunities, and keeping up with industry trends and best practices.