Manager, Revenue Operations & Inside Sales SaaS

About the Role

LodgeLink is hiring a Manager, Revenue Operations & Inside Sales to join our team in Calgary, AB. This role is hybrid - in-office with 20% flexibility to work from home.
 

The Manager, Revenue Operations & Inside Sales plays a pivotal role in driving revenue and fostering growth across our platform. In this dynamic position, you will coordinate, connect and align the sales and marketing systems that support the revenue cycle, as well as lead a team of Inside Sales Representatives. Your primary focus will be on strategically supporting revenue-generating functions by overseeing the sales tech stack, optimizing revenue generating processes, and collaborating closely with the sales and marketing teams to convert leads into booking customers. By building a robust pipeline of prospective clients, you will be instrumental in enhancing customer acquisition and contributing to the overall success of our organization.

The ideal candidate will have previous leadership experience in a revenue operations role, within a growing SaaS environment. Previous experience leading a high performing inside sales/SDR team is also essential for success in the role, with demonstrated ability to drive revenue growth through execution of strategic objectives.

Duties & Responsibilities

Revenue Operations

• Act as the lead resource and expert for LodgeLink’s sales tech stack, including Salesforce, Outreach, ZoomInfo, and more to manage sales and revenue team’s tools, metrics, and analytical infrastructure for effective business operations.
• Act as LodgeLink’s Salesforce Super User, collaborating closely with the organization’s Salesforce Developer.
• Lead the development and rollout of systems and digital tools to improve the team's effectiveness and efficiency – particularly in the areas of Customer Success and Sales Engagement.
• Understand and address sales team pain points to modify processes for productivity gains, with a focus on cross-functional collaboration.
• Assist in reporting and operationalizing key performance metrics, reporting tools, and dashboards, fostering insights and action across the sales and revenue teams.
• Collaborate as part of the Commercial Leadership Team on quarterly and monthly analyses for strategic decision-making.
• Support special projects and provide analytical assistance to senior sales and commercial leaders as needed.
• Contribute to the training of new users and foster the development of Salesforce.com skill sets across the organization.
• Develop high-quality training materials, including standard operating procedures, presentations, and cheat sheets for users in various functions.

Inside Sales

• Manage and oversee the work of the inside sales representatives’ team to ensure success
• Coach, train, evaluate and monitor sales representatives performance.
• Set and track sales targets and KPIs.
• Drive, motivate and mentor your sales team.
• Analyze sales performance, pipeline, and other key metrics.
• Oversee the assigning of new prospects to the Business Development team using best practices as defined by management, ensuring a streamlined and efficient lead management process.
• Develop reports and identify trends within the sales pipeline, collaborating with cross-functional teams to optimize lead conversion and revenue growth.

Data Analysis

• Collaborate with LodgeLink’s Data Analysts to develop key sales performance metrics using Microsoft’s PowerBI, ensuring accuracy and relevance.
• Identify trends in key sales performance metrics and work as a key member of the Commercial Leadership Team to suggest improvements to go-to-market strategies, processes, and sales workflows based on data analysis.

Marketing Collaboration:

• Collaborate with the Sr Demand Generation Specialist to support marketing automation functions that interact with the sales tech stack and to develop new lead generation strategies.