Working Energy

Product Specialist - Frac Systems

companyNCS Multistage
locationCalgary, AB, Canada
PublishedPublished: Published 2 weeks ago
ExpiresExpires: Expiring in less than 4 weeks
Full time
TrainingAPEGA Membership

Job Title – Product Specialist 

Department – Strategic Initiatives

Reports to – Product Line Manager 

Job Summary

The Product Specialist is a key member of the Product Strategy Team. A strong collaborator and action-oriented critical thinker who is primarily responsible for cross-functional planning, execution, and management of product development projects to drive commercialization of new or improved technology. 

Key areas of responsibility 

Idea Evaluation:

  • Review and respond to product development or improvement requests from sales teams and other internal stakeholders.
  • Evaluate new product development opportunities, including:
    • Market and competitive landscape analysis
    • Review product positioning with Sales teams to assess market and customer interest.
    • Work with Customers, Sales, and Engineering to develop a Statement of Requirements, timeline, and cost estimate for development work.
    • Support preparation of financial analysis, including forecasts of commercial cost and pricing 
    • Flag and review potential intellectual property opportunities and risks with IP team.
  • Support PLM in preparing and presenting product development opportunities for approval. 

Product Development:

  • Conduct kick-off meeting with Engineering, participate in Design reviews, ensure engineering and testing meets customer requirements. 
  • Attend Sales and Customer meetings to maintain alignment of projects with ongoing customer and market needs.

Field Trials:

  • Coordinate and approve field trial plan in collaboration with Engineering and Technical Services teams. 
  • Together with Sales, Ops, and Technical Services teams, ensure field trials are executed according to plan.
  • Recommend commercial launch based on successful field trial execution. 

Product Launch:

  • Collaborate with all pertinent business units to ensure product readiness for commercialization (manufacturing, sales, marketing, operations, engineering, TS, IP, Legal, BI, HS&E)
  • New Product support for Sales, Operations and Technical Services
  • Creating operational Risk & Contingency Matrices for new or modified product offerings
  • Prototype inventory management and managing eventual inventory hand over to Operations.

Commercial Performance Monitoring of Existing Products:

  • Generate technical reviews, pre & post-job analysis, product performance reports and case studies.
  • Work with Business Intelligence team to run analytics on product performance. 
  • Ensure a smooth and timely passage of information between the customer, Sales, Operations, Technical Services, Engineering, and Supply Chain
  • Monitor competitive landscape and customer adoption, support Marketing and IP Strategy 

Internal Resource Support:

  • Provide customer support to sales team in technical meetings, facility tours, joint development discussions, negotiation meetings.
  • Understanding and interpreting codes, standards, and regulatory requirements (e.g., ISO and API)
  • Presenting product management related materials to small and large groups
  • Assist in the creation of new internal and external marketing and training materials as necessary.
  • Perform internal training sessions for new products and services.
  • Propose and write industry SPE papers and represent the product perspective technical conferences.


  • Help to promote safe work practices and higher standards of performance.
  • Support and uphold HS&E policies and procedures of NCS and the customer. 
  • Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise
  • Participate in Personal Development for Success (PDS)
  • Other duties, relevant to the position, shall be assigned as required.

Knowledge, Skills & Abilities

  • Bachelor’s degree in Engineering or equivalent determination by hiring manager.
  • Industry experience and technical background with coiled tubing service tools, stimulation methods, and downhole flow control; required.
  • Professional Engineer (P. Eng) status, registered with A.P.E.G.A considered an asset.
  • Product and/or Project management training and certification; asset
  • Experience working with data visualization software, project management systems, and modeling software (e.g. performing Torque and Drag models and Tubing Force Analysis (TFA), asset. 
  • International or offshore operations experience; asset
  • Proficient with Microsoft Office Suites
  • Organizational skills, with ability to independently prioritize work. 
  • Work with other teams and exhibit effective communication and interpersonal skills.
  • Proficient in data analytics, group presentations, and root cause analysis (RCA)
  • Hands - on approach to problem solving and design.
  • High level of efficiency & work ethic, specific attention to details

Additional Information

  • Status: Overtime Exempt
  • Employment Classification: Full-time, Regular
  • Work Schedule: 5 days on, 2 days off, 8:00am – 5:00pm, with on-call 24/7 for technical reference.
  • Special Equipment: Cellphone, Laptop
  • Bonus Eligibility: Eligible
  • Travel: field work, domestic and international travel maybe required
  • Criminal background check required for all positions.
  • Safety sensitive positions will require additional pre-employment testing.

Required education level

  • Bachelor's degree 
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