Project Travel Coordinator (Tech & Crew Travel)

Project Travel Coordinator (Tech & Crew Travel)

Calgary, AB

We’re hiring a Project Travel Coordinator (known internally as a Project Success Representative) in Calgary, AB. This role is Hybrid- in office with 20% flexibility to work from home.

The Project Travel Coordinator reports to the Manager, Projects and Supply , and plays a key role in helping our team coordinate complex large-scale project-based crew accommodation needs for our customers. The role is responsible for facilitating the required tasks across teams to ensure customers’ needs are met during the project life cycle with smooth and seamless service. The role will determine project-based needs, coordinate with Customer Experience to ensure coverage for after-hours, arrange room supply requirements with our Supply team, ensure that invoicing is accurate with our Billing team, and provide customers with a positive consultative experience. In addition, the role will be involved in customer onboarding and training, by educating customers on the benefits of LodgeLink, helping to configure their LodgeLink accounts, providing training on new products or features and relaying valuable customer feedback to our product development team for future enhancements.

This role requires strong relationship building and attention to detail, the ability to effectively organize and coordinate with internal and external stakeholders and manage deliverables within required timelines with a positive and professional attitude.

Duties and Responsibilities:

Project Coordination

• Develop strong working relationships with customers, anticipating their needs and communicating with them on a daily basis;
• Create and execute project-based plans related to accommodation needs, working closely with Supply, Customer Experience and Sales;
• Ensure accommodations needs are met on a multitude of projects concurrently while ensuring a high level of quality across your customer portfolio;
• Collaborate with internal stakeholders in Sales, Product, Marketing, Customer Experience, Finance and Supply as necessary to achieve project accommodation goals;
• Ensure follow-up on all assigned action items, including project accommodation requests, crew changes, find hotel/lodge availability;
• Monitor progress of projects;
• Provide daily/weekly/monthly reports as required by customers;
• Prioritize tasks, manage time efficiently, use teamwork and communicate clear to meet deadlines;
• Liaise with customers and suppliers to ensure project accommodations are a success; Log and track project-specific details as Project Opportunities in Salesforce;
• Identify strategies for automating and implementing efficient processes for large crew travel.

Customer Success

• Create customer advocates by onboarding new users/divisions/branches/sub-contractors, ensuring accounts are ready to transact, and re-engaging with accounts so they continue to transact;
• Conduct product demonstrations in-person and online for small and large groups and continuously educating existing customers, showcasing LodgeLink features and benefits;
• Help configure accounts for maximum efficiency. This involves learning about how customers manage crew accommodations, how they track costs and what approvals are required prior to paying invoices; then recommending how to use LodgeLink functionality to benefit them;
• Review and use customers data to conduct account reviews in line with LodgeLink's
• Service Level Agreement (SLA). Identifying areas where additional training is required;
• Register for and attend conferences to promote LodgeLink and expand project success knowledge;
• Develop an understanding of the Crew Travel and Emergency Response industry and how LodgeLink can solve challenges using our technology;
• Coordinate with our Product team when platform efficiencies are identified, relaying valuable customer feedback on potential product enhancements.

Qualifications:

• 2+ years’ experience in travel management, project coordination/administration, customer success/onboarding or similar;
• Experience working in one of the following industries: software as a service; hospitality; travel management; travel agencies; workforce accommodations would be a strong asset;
• Experience coaching, training, or educating that involves tailoring your message to the audience;
• Proficient in MS Office, including Word and Excel;
• Ability to successfully multitask and organize complex projects
• Working for a startup means solving new problems and stepping outside your comfort zone almost every day. You must love these challenges to love working here. A resilient can-do attitude and a willingness to roll-up your sleeves when required are a must;
• Detail-oriented, self-starter who is eager to learn new skills and concepts;
• High level of accountability, professionalism, active listening, problem-solving, and time management skills;
• Strong communication skills;
• Positive attitude and ability to positively influence others;
• The ability to remain calm under pressure;
• Willingness to learn the key processes related to booking and managing crew travel in the emergency response or large project business sectors;
• Willingness to learn basic terminology and process flows related to approving, tracking, and reporting on costs. You don’t need to be an accountant or administrator, but you can’t be afraid of talking to those types of people about these types of things;
• Must be willing to travel as required.

Assets:

• Salesforce Experience/ Certifications;
• Experience working in an Agile startup company environment;
• Experience with data visualization tools (preferably Microsoft PowerBI);
• Emergency response disaster relief and accommodations experience.

About LodgeLink

LodgeLink, a Black Diamond Group company headquartered in Calgary, Alberta, Canada is more than just a digital marketplace and ecosystem for crew travel; we’re a caring tech company on a mission to transform workforce travel. Our digital platform is the key to unlocking seamless solutions for finding, booking, and managing crew travel and accommodation needs. Powered by a growing network of hotel and lodge partners, we address the unique challenges of crew travel, applying technology to streamline the entire process from booking to management, payments, and cost reporting. At LodgeLink, we're not just saving our customers time and money; we're changing the future of workforce (crew) travel – for the better.

United by our vision to be THE ecosystem for workforce travel, our values reflect our commitment to collaboration, agility, dependability, inventiveness, and audacity. As a diverse and inclusive team, we come together, sharing ideas, building disruptive technology, and tackling complex problems. Our relentless pursuit to deliver value and superior customer experiences is inspired by a collective passion to ‘Create A Better Way’ for all.

At LodgeLink, we're seeking exceptional team players with an entrepreneurial spirit to contribute to our rapid growth. If you crave a career, not just a job, we could be the perfect fit.
 

LodgeLink Total Rewards | Caring for our team is a priority, and we’re pleased to provide these benefits:  

• Building a diverse and inclusive team, supporting career growth and development.
• Competitive base salaries.
• Share Appreciation Rights program for salaried employees.
• Paid vacation days and sick days.
• An employee charitable donation program.
• Hotel and travel discounts.
• Comprehensive benefits package including extended health, vision, dental, Health Spending Account, TeleDoc, Employee Assistance Program, Life, Long-term Disability, AD&D, and Critical Illness Insurance.
• Located in beautiful Eau Claire in downtown Calgary, within a 5-minute walk to Prince’s Island Park
  • Company-hosted events, and a game room.
  • Ability to join our Social Club and join colleagues for fun events such as golf, bowling, curling, stampede events and more.
  • Free access to the Aspen Properties Fitness Centers.

LodgeLink is a Black Diamond Group company. Learn more: www.lodgelink.com

Black Diamond Group is a publicly traded company with 20 years of experience in modular space and workforce solutions, and operations across Canada, the United States, and Australia. Learn more: www.blackdiamondgroup.com

We are an Equal Opportunity Employer
Black Diamond Group is committed to diversity, equal opportunity and ensuring that our employees can thrive in an inclusive environment. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, national origin, age, disability, or any other legally protected factors. Accommodation for applicants with disabilities is available upon request during the recruitment process.