Working Energy
Sales Support Analyst

Sales Support Analyst

companyDirect Energy
locationCalgary, AB, Canada
PublishedPublished: Published 2 weeks ago
ExpiresExpires: Expiring in less than 5 weeks
Full time
2 - 5 years

Essential Duties/Responsibilities:

  • Collect and verify Power and Natural Gas usage information.
  • Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
  • Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue; Create proposals and contracts for Power and Natural Gas customers.
  • Maintain SLA productivity target in managing deal set ups delivering RFPs on time
  • Generate and review contracts for various product offerings.  Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricing
  • Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
  • Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management
  • Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues
  • Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes
  • Assist in development of Request for Proposal response packages
  • Produce ad-hoc customer reports
  • Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact
  • Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy and internal processes. 
  • Follow all Sales, Legal and Contract Administration policies and procedures to avoid and minimize financial risk.
  • Initiate and coordinate accurate and timely LDC enrollment paperwork.

Area of focus

  • Business Development / Sales & Marketing

Required education level

  • High school diploma 

Years of experience

  • 2 - 5 years

Required languages

  • English
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