Supervisor, Accounts Receivable & Collections

Reporting to the Operations Controller, the Accounts Receivable and Collections Specialist will be part of the Modular Space Solutions (MSS) Accounting Team. The position addresses tight deadlines and a multitude of accounts receivable collection and reporting activities.

This dynamic role in our Calgary Office is detail and process-oriented and requires someone who is strong administratively with excellent communication skills. This position is responsible for collecting overdue accounts in addition to providing support and insight on monthly and quarterly customer account ageing.

Responsibilities

Responsibilities

• Regularly review accounts and accounts receivable reports to identify new accounts requiring collection and to ensure that clients have fulfilled payment commitments
• Work with branch locations to collect outstanding accounts receivable and customer credit limits
• Collect overdue customer AR balances by applying collection best practices
• Report to the Operations Controller and Regional Managers on at-risk accounts requiring legal action, repossession, and bad debt write off
• Provide a balance between quality customer care and collection techniques during all calls
• Lead weekly AR collection meetings to advise the business units regarding approaches to account collection as well as status of accounts including short payments, NSF cheques, changes to the account status and other customer issues and follow-up to resolution in a timely manner
• Manage cash applications direct report
• Recommend courses of action on old customer accounts where collection isn’t the driving issue
• When necessary assist regional management with process for getting units back and sending account to collections
• Update, review and maintain the bad debts in Accounts Receivable
• Work with the legal team regarding liens and bankruptcy filings
• Processing small balance write-offs, account adjustments, and account reconciliations, as well as resolving disputes, discrepancies and short payments
• Prepare weekly & monthly AR reports as assigned and take part in regularly scheduled working capital management meetings
• Meet or exceed set collection targets (60 to 90-day targets) and bad debt targets and reduce delinquency rates for assigned accounts, as outlined in corporate guidelines
• Other duties as required