Supply Success Representative

This position reports to the Manager, Supply & Project Success and plays a key role in our users’ experience. The Supplier Success Representative is responsible for educating suppliers on the benefits of LodgeLink, teaching suppliers how to best configure their property on LodgeLink and how to handle LodgeLink reservations. The Supplier Success Representative also maintains the accuracy of properties listed on LodgeLink and provides valuable feedback to our product development team on required modifications or new features.

The ideal candidate is passionate about delivering excellent customer service with solid communication skills, strong attention to detail, a curious nature, a can-do attitude and great organizational skills.

Responsibilities:

Supplier Onboarding and Education

• Works with Supplier Partners to procure rooms for client projects. Works closely with Project Success Representatives to secure and manage large crew reservations
• Work to provide suppliers with log-in credentials, and educate them to provide their own content on the online marketplace
• Identifies key topics where additional training material is required
• Develops training materials to assist with demonstrations and self-serve learning (done in conjunction with the marketing team)
• Liaise with the Customer Experience, Customer Success, Product and Billing Admin team to communicate with hotels & lodges when missing folios, reservation confirmations etc.
• Register for and attend conferences to promote LodgeLink

Maintain Supplier Inventory on our Portal:

• Work closely with the team to ensure accuracy and integrity of the supply listed on the online marketplace
• Successfully master the front end of our online marketplace, as well as the administration portal, to efficiently build properties, rates, and amenities, and deliver training to suppliers
• Build new properties, update rates, amenities and overall content as required
• Assist with testing of new product features