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Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Summary:This position reports into the Director, Digital Management &amp; Product Growth and supports Direct Energy’s efforts to strengthen its leadership in innovative offerings within Alberta residential and small commercial retail energy market.This role is responsible for supporting product innovation initiatives across various customer acquisition and communication channels, particularly digital platforms. The individual will collaborate closely with product managers to articulate user journeys and enhance the customer experience by effectively communicating end-to-end user experiences throughout the product lifecycle. This position involves transforming ideas into essential design artifacts, including user journey maps, wireframes, prototypes, and high-fidelity designs. By applying human-centered design principles, engaging experiences will be created to meet user needs and drive conversion. Additionally, this role will support product development, ensuring that features, benefits, and value propositions align with targeted segments, playing a key role in the successful launch and evolution of products.Essential Duties/Responsibilities:<ul><li>Adopts a human-centered and iterative design approach, collaborating with teams to transform complex problems into effective design solutions.</li><li>Creates comprehensive product design plans using human-centered and design thinking methodologies.</li><li>Works effectively with cross-functional teams, partnering with product management &nbsp;and engineering to conceptualize, build, and ship highly usable products that customers love to use.</li><li>Produces product design blueprints, illustrated journey maps, and concept designs, product prototypes, empathy maps, and value proposition proposals for the creation and evolution of&nbsp;energy and non-commodity products.</li><li>Develops the ability to lead discovery work autonomously, typically with guidance and support from management.</li><li>Crafts engaging and user-friendly experiences by leveraging user research, interaction design, and visual design principles.</li><li>Competent in user experience design research</li><li>Exhibits strong core design skills with an interest in developing and exploring additional skills, such as prototyping, visual design, and data manipulation/visualization)</li><li>Translates product strategy into detailed and presentable requirements, prototypes, wireframes, and high-fidelity designs.</li><li>Creates product strategy documents that outline business cases, high-level use cases, and technical requirements.</li><li>Defines and articulate the vision for product design and user experience.</li><li>Other duties as assigned</li></ul>Working Conditions:<ul><li>Primarily an office environment.</li><li>Some overtime is required as special projects arise.</li><li>Some travel &lt;10%</li></ul>Minimum Requirements:<ul><li>A post-secondary degree, college diploma, or equivalent years of work experience in product design, UX service design, or a related field</li><li>Bachelor’s degree or requirement years of experiences in UX design, design strategy, human interaction, or behavioral science, or related disciplines</li><li>Minimum of 5+ years of experience in UX/UI product design or equivalent UX design experience&nbsp;(service design)</li><li>A diverse portfolio of work highlighting cutting-edge product design work, demonstrating a deep understanding of customer needs and unique approaches to problem solving.</li><li>Proficient in a variety of methods to convey ideas and concepts using various UX/UI&nbsp;collaboration tools; experience in Figma preferred.</li><li>Ability to conceptualize and ideate through iterative prototyping, thinking in terms of journeys, not screens.</li><li>Understands and can work with core design strategy and service design methods and processes.</li><li>Experience working with human-centered design to help a team develop and deliver new products, services, and experiences.</li><li>Hands-on experience in designing for a variety of digital touchpoints and non-digital channels.</li><li>Confident in presentation skills and building well-structured presentation decks.</li><li>Effective in communicating design decisions and rationale to teams.</li><li>Experienced with prototyping tools and skills for rapid prototyping.</li><li>Develops the ability to influence and advocate for design solutions through storytelling and context setting.</li><li>An influencer who values collaboration over their individual ideas, iterates quickly based on data, and delivers recommendations and analysis that effectively communicate the customer experience.</li></ul>Additional Knowledge, Skills and Abilities:<ul><li>Teamwork and cross-functional leadership skills</li><li>Problem definition and solving skills.</li><li>Excellent communication skills: can effectively communicate with internal groups on ideas and resolves issues</li><li>Collaborative approach to issues and problems</li><li>Ability to manage multiple complex projects simultaneously.</li><li>Ability to use good judgment to make recommendations and decisions.</li></ul>Physical Requirements:<ul><li>Occasionally requires lifting as appropriate to perform duties and responsibilities.</li><li>Position requires employee to work using a laptop/computer screen.</li></ul>NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to <a href="mailto:careers@nrg.com" target="_blank">careers@nrg.com</a> if you have any questions.

Product Designer

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Summary:&nbsp;&nbsp;The Operations Specialist is responsible for contributing, supporting, and participating in the management of active AR and bad debt for Direct Energy Alberta. &nbsp;This includes, implementing and reviewing influencing processes as well as conducting regular audits to ensure KPIs and targets are being met. &nbsp;Collaboration with internal and external stakeholders is essential to ensure recoveries for our business are meeting or exceeding set targets.Essential Duties/Responsibilities:•&nbsp;&nbsp; &nbsp;Analyze, evaluate, and implement improvements to existing collection processes to increase effectiveness, efficiency, quality and increase customer satisfaction while emphasizing cost-effectiveness. •&nbsp;&nbsp; &nbsp;Coordinate with other departments and vendors to recommend enhancements to collection processes. •&nbsp;&nbsp; &nbsp;Facilitate regular touch point meetings and develop effective relationships with delivery teams as collection vendors.&nbsp; •&nbsp;&nbsp; &nbsp;Confer with credit association and other business representatives to exchange best practices pertaining to debt collection.&nbsp; •&nbsp;&nbsp; &nbsp;Perform maintenance on customer accounts and review of the accounts receivable aging on a regular basis. •&nbsp;&nbsp; &nbsp;Responsible for overseeing the processes being performed by our outsourced billing, customer care, and transaction management provider in the Alberta market as they correlate to credit and debt. •&nbsp;&nbsp; &nbsp;Performance manage outsourced billing and care provider and 3rd party collection vendors to service level agreements for credit and debt processes agreement, and identifying gaps and areas of opportunities are they relate to overall bad debt expense •&nbsp;&nbsp; &nbsp;Develop and propose initiatives to improve recoveries and mitigate risk Working Conditions:•&nbsp;&nbsp; &nbsp;Hybrid work environment&nbsp; •&nbsp;&nbsp; &nbsp;Combination of open office environment and working from home. &nbsp;Must have suitable home office. •&nbsp;&nbsp; &nbsp;Some overtime required as special projects arise. Minimum Requirements:&nbsp;•&nbsp;&nbsp; &nbsp;High school diploma or equivalent one year of relevant experience in a similar role. •&nbsp;&nbsp; &nbsp;Highly self-motivated, organized, and professional. •&nbsp;&nbsp; &nbsp;Strong verbal, written communication and presentation skills. •&nbsp;&nbsp; &nbsp;Strong time management, and problem-solving abilities. •&nbsp;&nbsp; &nbsp;Ability to work independently and partner effectively with others to achieve desired business results. •&nbsp;&nbsp; &nbsp;Proficient in data analytics and visualization •&nbsp;&nbsp; &nbsp;Experience in the energy industry, ideally in customer operations ‘customer service’, finance, compliance or regulatory affairs NOTE: &nbsp;If a candidate does not meet these requirements, Success Factors will automatically disqualify the candidate.Preferred Qualifications:&nbsp;•&nbsp;&nbsp; &nbsp;Bachelor’s Degree from accredited four-year college or university in Finance, Science or communication •&nbsp;&nbsp; &nbsp;2+ years in Utilities/Retail, knowledge of Alberta Natural Gas and Electricity market an asset •&nbsp;&nbsp; &nbsp;Knowledge of credit and collections best practices as well as the AUC •&nbsp;&nbsp; &nbsp;SAP reporting •&nbsp;&nbsp; &nbsp;Knowledge of Alberta urban and rural locations •&nbsp;&nbsp; &nbsp;Research skillsAdditional Knowledge, Skills and Abilities:•&nbsp;&nbsp; &nbsp;Strong organizational skills and a keen attention to detail •&nbsp;&nbsp; &nbsp;Strives for continuous improvement of internal processes and makes recommendations to management as appropriate •&nbsp;&nbsp; &nbsp;Ability to think and act independently •&nbsp;&nbsp; &nbsp;Ability to manage multiple priorities •&nbsp;&nbsp; &nbsp;Thrives in a team environment and excellent communication skillsPhysical Requirements:•&nbsp;&nbsp; &nbsp;Ability to work at a desk for long hours.NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.DEML employs individuals in the Provinces of Alberta, Ontario, British Columbia, and Saskatchewan. We regret that we will be unable to hire you for this role if your regular remote work location is not within one of these listed provinces. Please reach out to <a href="mailto:careers@nrg.com" target="_blank">careers@nrg.com</a> if you have any questions.

Operations Specialist

JOB SUMMARYCombine excellent customer service and inventory control by keeping a clean, well organized shop with an accurate up to date inventory count. Be available for on call as required.DUTIES AND RESPONSIBILITIES include the following.&nbsp;Other duties may be assigned. Keep warehouse clean and organized and ensure stock levels are adequate and up to date Answer phones and take after hours calls Deliver products to company or work site locations in a timely manner Operate company vehicles and machinery Determine how much product needed on hand and how urgently needed Determine fastest, most cost effective way to deliver product Process, analyze, and reconcile inventory counts Maintain inventory, packing and transfer slip records Assist in all day to day operations at station Other duties as assignedEDUCATION AND/OR EXPERIENCEA high school graduate.Minimum 2 years of experience&nbsp;in a related fieldWarehouse inventory experienceKNOWLEDGE, SKILLS &amp; ABILITIES: List special knowledge, skills and abilities required for this job.Excellent computer skills Physically fit Excellent organizational and communication skills Ability to perform multiple tasks Flexible, adaptable and able to meet deadlines Customer oriented, honest and a great team player

Service Representative I

We are currently seeking team members for full time Shop Hand / Labourer positions based at our Grande Prairie location.&nbsp;&nbsp;&nbsp; We offer competitive industry wages, an excellent benefit program and RRSP matching program.ABOUT YOUShop Hands must be mechanically inclined.&nbsp;&nbsp; Testing and equipment maintenance experience would be an asset but is not necessary.Must be 18 years or older and possess a valid driver’s licenseMust reside or have accommodations within 30 minutes of our Grande Prairie shop<ul><li>Ability to follow direction and be interested in learning is required.</li><li>Pre-employment Drug &amp; Alcohol screens are required for all Safety Sensitive Positions</li></ul>MAJOR ROLES &amp; RESPONSIBLITIES<ul><li>Equipment maintenance and repair</li><li>Facility up-keep, maintenance, organization, including general housekeeping duties</li><li>General maintenance of shop tools, yard and vehicles</li><li>Some assembly work, which may require the operation of automated machinery, power/hand tools</li><li>Preparation of equipment for upcoming work</li><li>Load/unload trailers as required</li><li>Operation of skid steer and yard tractor to move equipment in and around the yard</li><li>Lifting of equipment and tools required, up to 50lbs</li><li>Demonstrate a commitment and accountability to uphold Colter’s strict safety standards</li><li>Perform any other general labour related tasks as directed by base management</li></ul>ABOUT US&nbsp;Colter Energy LP (Colter) has successfully delivered innovative energy services since 2003 and is dedicated to problem-solving and getting the job done safely and efficiently.&nbsp;&nbsp;We are one of the largest leading flowback &amp; production testing equipment and service providers in North America, with a trusted reputation spanning 18 years.&nbsp;We specialize in the design and implementation of all phases of detailed flowback and production testing programs. Our services include all operations related to frac support, drill-out, flowback, production testing, workovers, abandonments, and completions of oil, conventional gas, and alternative gas wells.Our people are essential to the growth and success of our organization. We invest in our employees through career development, competitive compensation, an extensive benefit plan and RRSP matching program.If this opportunity interests you - APPLY TODAY!

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